A WALMART customer has ripped the chain apart due to their experience with an unpopular change to the checkout area.
This shopper shared a recommendation the retailer should adopt to avoid their anger.
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Mike Touro (@mikebull7775) shared his rant after visiting a store in Cockeysville, Maryland, about 15 miles north of Baltimore.
Bull called out Walmart after it closed several self-checkouts at its store, in a post on X.
“Horrible @Walmart experience at Cockeysville MD store on 3/8,” he wrote.
“Both self checkout Corrales, half of checkouts closed.”
Bull shared an apparent reason he was given for the dramatic change to the checkout area.
“They said it was on purpose,” he wrote.
“I understand the problem of theft, but this is not the solution.”
Bull then expressed how he thought Walmart could avoid this problem in the future.
“Open more lanes or deal with it. My time is also valuable,” she added.
The customer then complained about the apparent impact that the lack of boxes had on customers.
“Like I said, I understand the theft problem, but you’re forcing customers to self-check out or wait forever and now self-checkout is just as bad,” Bull said.
“You have smart people working for you, so find out before we all go to another store.”
VERIFIED
Walmart wasn’t the only retailer to receive customer complaints about these checkout changes.
A Target customer was furious with the chain after all of his branch’s self-checkouts were closed.
Latest self-checkout changes
Retailers are evolving their self-checkout strategy in an effort to speed checkout times and reduce theft.
Walmart shoppers were shocked when self-checkout lanes at several locations were made available only to Walmart+ members.
Other customers reported that self-checkout was closed at specific times and they were offered more cashiers.
While shoppers feared that shoplifting would fuel the updates, a Walmart spokesperson revealed that store managers are simply experimenting with ways to improve checkout performance.
One bizarre experiment included an RFID-powered self-checkout kiosk that would thwart fiercely contested receipt checks.
However, this test has been discontinued.
At Target, items are being limited in auto-checkout.
Last fall, the brand researched new express self-checkout lanes in 200 stores with 10 items or less for added convenience.
In March 2024, this policy was expanded to 2,000 stores in the US.
Shoppers also identified their local Walmart stores restricting customers to 15 items or less to use self-checkout machines.
This person begged the store to make a change after this experience.
“@Target, if you are going to close self checkouts at a certain time, you must have more than 2 boxes open,” the buyer wrote in an X publish.
“We dropped everything we were going to buy and left. I will buy from Amazon instead.”
A Lowe’s customer explained that he would no longer shop at the store after he was forced to use self-checkout.
“I asked an employee where I could pay without using self checkout,” said the angry customer he wrote.
“They told me that wasn’t possible. You just lost my business.”
This story originally appeared on The-sun.com read the full story
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