A KROGER customer is furious after being overcharged several dollars for a grocery item.
They claimed to have paid considerably more for products that should have cost less than two dollars during a recent trip to the supermarket.
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“Always check your receipts overcharged for veggies $8 @Kroger I have to come back tomorrow…” wrote shopper Nicki Parsons in a publish for X.
“8 dollars is a lot to overcharge.”
“I bought something that was supposed to cost less than $2 and it was scanned for much more,” Nicki added.
It’s unclear exactly which plant-based item the shopper purchased or whether she returned to her local Kroger and resolved the alleged transaction error.
Nicki is also not the first Kroger customer to claim she was overcharged in recent months.
Several criticized the retailer over the issue, accusing it of overcharging hundreds to thousands of dollars.
NOT ALONE
One shopper said earlier this summer he would boycott the chain after 25 years following an alleged $100 overcharge.
They tried using Kroger’s grocery delivery service — a popular feature among customers — when the order didn’t go as planned.
When trying to resolve the issue, the customer claimed he was told it would take days to get his money back for the accident.
“They screwed up my order, overcharged me almost $100, and after spending a morning going through chatbots and agents, I can get a refund in seven to ten days,” fumed the customer on X.
Similarly, a Kroger customer claimed they were overcharged by about $52 in a situation that left them “so mad” they couldn’t “see straight.”
THOUSANDS MISSING
Probably no overload situation compares to what happened to Kroger customer Kill McCormick in 2023.
When ordering a larger food purchase worth $282, McCormick waited patiently for everything to be delivered.
Hours later, after little communication and no notification from Kroger about the order, she checked the Kroger app to see that she had been charged $2,783.25 for the items.
What to do if you are overwhelmed
If you’re overcharged at a retailer, there are a few ways you can get your money back.
If you notice that you have been charged more than the advertised or published price, inform an employee or manager.
Be sure to keep your receipt to show the price difference.
As a buyer, you are entitled to the lowest advertised, published or quoted price offered by the store.
If you are charged more than the advertised, posted or quoted price, inform the seller immediately. If the seller cannot help, speak to the manager.
Stores must honor the published price, even if the price has expired.
You can also dispute charges with your bank if you notice something suspicious on your statement.
According to Los Angeles County Consumer and Business Affairs
Instacart, which works closely with Kroger to complete delivery orders, was able to cancel the order and Kroger later offered her a $250 refund for the mishap.
VERIFIED
In addition to the excessive charges, Kroger shoppers have been particularly upset about the chain’s self-checkouts this year.
Some locations have begun making kiosks the primary source of checkout areas in favor of checkout lanes.
This infuriates some customers who have carts full of groceries and are looking for help.
A Kroger customer encountered this situation in August and abandoned his cart, frustrated by the lack of boxes.
Kroger also recently apologized to another customer who left his cart behind and left due to self-checkout.
This story originally appeared on The-sun.com read the full story
