Lowe’s charged me $721 for an appliance I never received – it’s been over a month and all I have is an empty apology

A LOWE’S customer was left in the dark because of a missing device and an unresolved refund.

She was charged $721 for an undelivered item, and a month later she’s still out hundreds of dollars with only an empty apology to show for it.

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Lowe’s buyer called out the home improvement chain on X, detailing frustrating experience in a publish from Wednesday.

She explained that she ordered a KitchenAid Over-The-Range microwave online from Lowe’s in June.

Three days later, the customer received a Samsung microwave that she immediately returned.

“I then received a bill for $721 in July, but I never purchased the microwave,” the buyer wrote.

She explained that she was a commercial customer and called the Lowe’s Pro Help Desk, where she was told the retailer would ship the microwave immediately.

“Now it’s August and there are no microwaves,” fumed the Lowe’s customer, noting that her August bill still said she owed the store hundreds of dollars for a microwave that never arrived.

Now I have a $721 bill for an appliance I never received and no one at Lowe’s seems to know how to fix it.”

Lowe Customer

The buyer called Lowe’s Help Desk again and was told she needed to call the Pro Desk at a different store.

She did so and was told to speak to customer service.

“Customer service said they needed to transfer me to the right department and that department never answered the phone,” she said.

“Now I have a $721 bill for an appliance I never received and no one at Lowe’s seems to know how to fix it,” criticized the customer, noting that she bought a microwave at a competing store that was delivered the next day.

Despite the lack of customer service help at the Lowe’s store, the Lowe’s social media account quickly responded to shopper X’s post.

The retailer apologized for the situation and offered to help, asking the buyer to send a direct message to the store with their name, phone number, email and order number.

The customer responded to the building materials store’s share she had sent with the details.

The US Sun has reached out to Lowe’s and the buyer for comment.

DELIVERY

Other shoppers have had issues with their delivery orders, including a Walmart+ customer who canceled his subscription due to late delivery.

The Walmart shopper paid $10 for an express delivery that was anything but fast.

He claimed it was 30 minutes past the expected delivery time and the Walmart app revealed the retailer had not yet finished packaging his order.

“Best part? No one in the store answers the phone!” angered the customer.

Another X user made a similar complaint about Walmart delivery, explaining how he placed an order almost a week before he needed it.

The customer was then informed on the scheduled delivery day that they needed to choose a new date and time.

“Only to get another message saying YOU CAN’T DELIVER. Not cool,” he exploded.

Others had delivery issues, including a Kroger customer who was overcharged by $100.

Additionally, one Amazon buyer fumed “This is getting out of hand” after repeated delivery issues.