A KROGER shopper was left to fend for himself with self-checkout, blowing up the online supermarket chain.
They shared an image of their groceries stacked at the kiosk, denouncing the unacceptable absence of boxes.
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In a post on X, the Kroger buyer combined an image of its full bagging area with a plea for human employees.
“Can we please get some human checkout service in San Diego?” they asked.
“6:30 am at the Hazard Center location. There are no checkers available to help me.
“Cart full of purchases at self-checkout. Unacceptable!”
Kroger responded to the complaint, apologizing for the shopper’s poor experience.
“We appreciate you sharing your feedback with us and we apologize for any inconvenience this may have caused.
“We will forward your comments to the appropriate department to inform them of your concerns.
“If you need more help with anything else, please let us know.”
KROGER REVIEWS
Another Kroger shopper turned to social media to punish the chain for charging too much for groceries.
They alleged that Kroger would promote a sale price but failed to deliver at checkout.
“Regularly, my local Kroger advertises a sale price, charges full price at checkout, and assumes I won’t check my receipt before leaving,” they shared on X.
To receive the discount, the buyer would have to visit customer service despite the long lines.
“They also assume I’m not going to wait 45 minutes in the customer service line to get the $10 they overcharged me back,” they said.
“Yeah, right. Not today…”
Other shoppers also had issues with Kroger’s sales prices, claiming the grocer didn’t honor the sales prices when they placed their order for delivery.
“Be careful with Kroger Boost delivery,” shared user X.
“If you order and pay before the end of the sale and they deliver your order the next day, you can and will be charged extra!” they claimed.
However, the grocer was quick to explain that the surcharges were related to the delivery date and not the order date.
According to the retailer, customers are charged when their groceries arrive – if the sale ends before then, they will be charged the difference in price.
“Our weekly ad comes out every Wednesday. You are charged for items on the day of pickup/delivery,” the retailer posted.
“Prices are subject to change when the weekly ad changes. We apologize for any confusion this has caused. Have a great day!”
In related news, Kroger was told to “revisit policy” after the chain admitted to a self-checkout flaw and accepted it “could be easy to overlook.”
Another Kroger shopper fumed after a “ridiculous” self-checkout decision despite a rival opening.
This story originally appeared on The-sun.com read the full story
