COSTCO members lashed out at customers who took advantage of the lenient return policy after a customer attempted to reclaim a 15-year-old sofa.
Costco has a famously generous 100% return satisfaction guarantee that offers customers a full refund.
two
On the r/Costco subreddit, a customer shared a photo of the couch abandoned on a flat cart in front of the store.
“Local Costco – someone tried to return their 15 year old couch but was told no,” they wrote.
“So they just left/discarded it! Rude!”
They didn’t reveal the reason for the return, but Redditors were quick to judge the buyer.
“I hope Costco cancels your membership for abandoning your c**p in the store,” one person wrote.
“Who in their right mind thinks returning 15-year-old furniture is acceptable? Nobody. That person was crazy.”
A second customer wrote: “I agree. This is despicable.”
“I know Costco’s return policy is basically ‘We’ll take whatever,’ but this is a glaring plus. Used mattresses with stains? A 90s TV? Dead Christmas trees/plants?
“Come on, that’s enough.”
However, some people defended the measure.
“If Costco allows people to abuse the system, people will do it,” wrote one shopper.
“It’s no different than the LL bean return policy. They allowed people to return random junk that was over 20 years old and get a new item. They allowed this for years and eventually changed their return policy.”
Another added: “When experiencing these things, management often looks at how much you spend annually. If you spend $5 to 10 thousand a year, they will accept your return.”
“Losing a few hundred dollars in the grand scheme of things is nothing if it causes you to go back and lose thousands a year.
“If you don’t spend much, you can expect to be turned down if you try to do something like this.”
THE FINE PRINT
Surprisingly, there are certain items that Costco does not allow returns or refunds on certain items.
Electronics have a 90-day return period, and diamonds 1 carat or larger must be returned within 48 hours with all original documentation.
Diamonds will also be inspected for authenticity upon return.
Membership and store cards offered by major retailers
Here’s a breakdown of the store cards offered to customers from various retailers and their benefits:
Costco:
- Gold Star Membership: $60 per year, shop at all Costco stores and online with two additional cards for your family.
- Executive Member: $120 per year, 2% annual rewards, discounts and additional benefits on Costco services, shop online and in-store and get two additional cards for home use.
- Club membership: $50 Per Year, Bonus Offers, Same Day Delivery, Instant Savings, Sam’s Club Mastercard, Members Only Fuel Savings, Tire & Battery Center, Free Membership and Complimentary Memberships.
- More membership: $110 per year, all the benefits of Club membership plus Sam’s Cash, free shipping, free curbside pickup, advance purchases, and pharmacy and optical discounts.
Target:
- Target Circle: A free rewards program that allows users to earn 1% in Target Circle Earnings rewards when a qualifying purchase is made, access personalized deals and offers, receive a birthday gift, and earn a vote to help direct how Target helps your community .
- Target Circle Card: A credit, debit or reloadable card that offers users 5% off in-store and online, as well as exclusive offers, free two-day shipping and an additional 30-day return window. Formerly Target RedCard.
Walmart:
- Walmart+: $12.95 per month or $98 per year with 30-day free trial. It offers members free delivery, free shipping with no minimum spend, fuel savings, Paramount+ subscription, car, Walmart+ travel, home drop-off, mobile scan and store entry, and early access to offers and product launches.
Items with a limited life expectancy, such as batteries, cannot be returned.
Gold bars, silver bars and coins are non-refundable, as are Shop Cards.
Costco reserves the right to cancel memberships for shoppers who take advantage of the policy.
A customer “stopped dead in his tracks” when he saw a person returning leftovers from a party of 30 people, including half-eaten food.
A Costco employee revealed what happened when a customer tried to return two heavily stained mattresses.
This story originally appeared on The-sun.com read the full story
