COSTCO is known for its 100% satisfaction guarantee, but members are now kicking themselves for taking advantage of the store’s generosity.
Buyers reported finding themselves getting exorbitant returns, from half-eaten meals to sofas and TVs.
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The Reddit r/Costco community is an unofficial place for shoppers and employees to vent about all things Costco.
Lately, it’s been inundated with members and associates complaining about the most ridiculous returns they’ve ever seen, including both successful and unsuccessful refund attempts.
Costco has a 100% satisfaction guarantee.
This means any item can be returned at any time for a full refund for any reason.
However, employees can use their discretion if they think a member is abusing the policy.
DINNER WINNER
That didn’t stop one customer from getting his money back on a half-eaten turkey dinner.
“I was going through membership/return on my way to the food court and noticed not one, but two entire turkey carcasses,” one buyer wrote in a Reddit post.
“Along with obviously opened boxes of stuffing, cranberry sauce, cutlery, plates, etc.
“Basically leftovers from a full meal and all the fixings for 20 to 30 people, obviously eaten and returned.”
The Redditor said the “absolutely crazy” customer received a refund after telling the employee at the counter that he was “not satisfied with his purchase.”
EYE PIE
Shoppers were also shocked to see a woman receive a full refund for a three-quarters eaten pecan pie.
According to one Redditor, she purchased the bakery item two days after Thanksgiving, saying it was “very sweet.”
She got her money back, but only to the annoyance of other members.
Membership and store cards offered by major retailers
Here’s a breakdown of the store cards offered to customers from various retailers and their benefits:
Costco:
- Gold Star Membership: $60 per year, shop at all Costco stores and online with two additional cards for your family.
- Executive Member: $120 per year, 2% annual rewards, additional discounts and benefits on Costco services, online and in-store purchases, and two additional cards for home use.
Sam’s Club:
- Club membership: $50 Per Year, Bonus Offers, Same Day Delivery, Instant Savings, Sam’s Club Mastercard, Members Only Fuel Savings, Tire & Battery Center, Free Membership and Complimentary Memberships.
- More membership: $110 per year, all the benefits of Club membership plus Sam’s Cash, free shipping, free curbside pickup, advance purchases, and pharmacy and optical discounts.
Target:
- Target Circle: A free rewards program that allows users to earn 1% in Target Circle Earnings rewards when a qualifying purchase is made, access personalized deals and offers, receive a birthday gift, and earn a vote to help direct how Target helps your community .
- Target Circle Card: A credit, debit or reloadable card that offers users 5% off in-store and online, as well as exclusive offers, free two-day shipping and an additional 30-day return window. Formerly Target RedCard.
Walmart:
- Walmart+: $12.95 per month or $98 per year with 30-day free trial. It offers members free delivery, free shipping with no minimum spend, fuel savings, Paramount+ subscription, car, Walmart+ travel, home drop-off, mobile scan and store entry, and early access to offers and product launches.
EVERYTHING TO SEE
Another member called a fellow Costco regular “an absolutely psychotic human” for returning a 22-year-old TV.
Starting in 2007, Costco implemented a 90-day limit on returns of electronic items.
But the store will be able to fulfill the electronics refund request if the purchase was made before 2007.
SLIDING SOFA
One customer, however, found himself on the wrong side of Costco’s policy when he tried to return a 15-year-old couch.
After the return was denied, they threw the furniture outside the store, photos on social media showed.
“I hope Costco cancels your membership for abandoning your c**p in the store,” demanded one of her colleagues.
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GAME TIME
Another customer who decided to take Costco’s policy to the extreme returned a 15-year-old play set.
The member told the returns desk he no longer needed it now that his “kids are grown and out of the house,” an employee wrote in one thread.
“Maybe it’s a little ridiculous, but it’s a benefit to be a member with us!” they wrote.
CROWN JEWELRY
The highest reported refund amount on Reddit is $44,000 for three pieces of jewelry.
However, the customer was once again banned from purchasing jewelry, according to the post.
Here’s why you don’t even need a receipt to return an item at Costco.
And find out which three states still don’t have Costco and why.
This story originally appeared on The-sun.com read the full story
