A COSTCO customer successfully returned an old, smelly carpet that left a bad smell in his home.
Even though the rug was three years old, Costco customer service didn’t bat an eye at the return.
Costco’s lenient return policy means members can return just about anything.
One shopper took advantage of the lax policy and shared the story of his successful return on the r/Costco subreddit.
The user explained how he bought a living room rug three years ago, during a product demonstration “show” in the store.
About two years after owning the rug, it started to smell.
Read more about Costco returns
The customer “tried everything” to get rid of the smell until he read online that the rubber lining was the cause as it was likely deteriorating.
“At first only I could smell it, then my friends started commenting on the strange smell in my house,” they wrote.
The buyer said he asked Costco before bringing the rug back and received support.
“When I put it on a cart, one of the people returning wrinkled her nose and said, ‘What’s that horrible smell?’
“That probably sealed the return for me. And yes, I had the receipt.”
MORE RETURNS
Costco has a 100% satisfaction guarantee and risk-free return policy, which results in customers returning much more expensive items than a mere rug.
A Costco member brought back a whopping $44,000 worth of products.
One Redditor shared how the woman returned three pieces of jewelry worth $11,000 to the warehouse.
“In the last three years, she spent $54,000 total and returned $44,000,” they shared.
After the buyer was refunded, she was prohibited from returning jewelry.
Another Costco shopper got similarly expensive returns, carrying three carts full of furniture to customer service.
The return consisted of several sofas, a rug and items in bags.
Costco Membership Levels
Costco customers can choose from three membership cards.
Gold Star Membership:
- $60 annual fee
- Includes a free domestic card
- Valid at all Costco stores worldwide
Executive Member:
- $120 annual fee
- Includes a free domestic card
- Valid at all Costco stores worldwide
- 2% Annual Reward on Qualifying Costco Purchases
Business Association:
- $60 annual fee
- Includes a free domestic card
- Add affiliate cardholders for $60 each
- Valid at all Costco stores worldwide
- Purchase for resale
The buyer purchased the furniture to use while on vacation and brought it back because he “didn’t need anything after the vacation.”
Other customers were horrified that the customer was abusing Costco’s return policy and using the retailer as a “rental service.”
The US Sun has previously reported crazy returns from Costco.
A member received a $400 refund for a 2-year gym membership despite only having 2 months left.
Another member returned “half-eaten” food, secured with rubber bands.
This story originally appeared on The-sun.com read the full story
