A COSTCO buyer questioned why he was denied a typical cash refund for an item he purchased less than a month ago.
One of the biggest perks of shopping at Costco is the return policy.
The retailer has a 100% satisfaction guarantee that offers full refunds on most items.
Customers got their money back on crazy items like old mattresses and half-eaten food.
That’s why Gregory was so upset when he was told he wouldn’t get a cash refund for a portable starter he had purchased less than a month earlier.
He explained the situation in a Facebook post to a group at the Costco store in Commack, New York.
“This may seem a little petty, and I generally don’t like to vent. But I had a rather irritating experience today at the Costco returns counter,” he wrote on publish.
“I was doing my dad a favor and returning a portable starter that wasn’t working properly with his Nissan Juke.
“When I told the employee at the returns desk about the situation, she told me that this is the second time I have attempted to return a jumping starter kit under my father’s signature and that if I try to do this again, they will deny my refund. .”
Gregory was unaware of the previous return and thanked the employee for the warning.
After that, she told him he could only get store credit instead of cash.
When he asked if the refund could be applied to the debit card used to make the purchase, she “condescendingly” said store credit was the only option.
“Normally this wouldn’t bother me so much, but I hear all these stories about people returning half-empty bottles of milk, juice or wine. Or electronics/furniture purchased more than a year ago and receive money back in your hands. original form of payment,” he wrote.
“Why did she have to criticize me for trying to return a jump starter kit in its original condition, purchased less than a month ago?”
In the comments, people shared surprisingly similar stories.
“I must have had the same person who once belittled me for a comeback. I don’t usually return it, but she made a point of giving me her two cents as if she had to pay me out of her own pocket,” wrote one person.
“Seeing your post reminded me of this; happy and sad to have confirmation of how wrong she was.”
Another shopper said: “There is a person who works the returns desk and acts as if the return is coming out of his pocket.
“I’m afraid I’ll have to deal with her. I just returned a vacuum cleaner this week and got an earful. She made my return, but not without her two cents. The rest of the staff is great. It seems like we had the same employee.”
“They are getting too big for their britches,” wrote a third customer.
REVOKED
Former Costco member Maryam had her membership revoked after trying to return a printer.
She had purchased the printer six years earlier and had problems with it immediately, but was never able to return it.
The printer wasn’t listed as one of the electronics with a 90-day return limit, so she decided to try to return it.
An employee said returns would not be allowed when she brought it to the store.
A manager brought a list and said that they had made many returns and that they would not be processed.
Costco Return Policy
What are the details of the famous return policy?
“We guarantee your satisfaction with every product we sell and will refund the purchase price,” said the return policy States.
There are some exceptions to this 100% satisfaction guarantee, which are:
- Electronics – Returns will be accepted within 90 days from the date the member received the product.
- Diamonds – 1.00 ct or larger must be returned with all original documentation within 48 hours and will be inspected for authenticity.
- Cigarettes and alcoholic beverages – These items cannot be returned by law.
- Items with a limited shelf life, such as batteries and tires, cannot be returned.
- Special order kiosk and custom installed programs may only be returned or refunded if under warranty repair/replacement.
- Gold bars, silver bars and coins are non-refundable.
- Store Cards are non-refundable.
- Airline items and live performance events are non-refundable.
Costco memberships can be canceled and refunded at any time if the customer is dissatisfied.
Maryam tried to argue and said she believed she had only returned one item per year during her 12 years as a Costco member.
But the manager said he would not give in to his decision.
She called customer service and got in touch with Jeff Long, senior vice president of Northeast operations.
Long told Maryam that Costco would end their membership.
In a follow-up letter, he wrote: “It is evident from review of your membership account that you are not satisfied with the products you purchased from Costco and we are unable to satisfy you as a member.”
Another customer got into trouble after making several returns and was warned by an employee that his membership could be revoked.
On the other hand, a customer canceled his subscription after being told he could not return a piece of rotten fish.
This story originally appeared on The-sun.com read the full story
