A CHASE customer has vented his frustrations after having his account closed by the bank.
The problem started when they tried to help a family member with their fundraising efforts.
A couple took to Facebook to share their troubling experience with Chase.
As explained in a joint post, the couple used Chase for “several years” as their bank.
However, they recently had issues connecting their account to a GoFundMe fundraiser.
“Because my sister opened a GoFundMe and I added our checking account information, they considered us to be engaging in fraudulent activity and closed our account as of this morning,” they wrote.
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As a result, they were left without access to their own money.
“All the money from our GoFundMe and paychecks are in the account and they won’t allow us to withdraw it today. We were told they would send a check in 10 to 15 days,” they wrote.
Your friends and family members shared their shock at what happened in the comments.
“My God! This is ridiculous!” wrote one.
“I’m so sorry! This is horrible!” said another.
The US Sun has reached out to Chase for comment.
CHASING YOUR TAIL?
Chase has previously made statements about why it chose to close customer accounts.
A Chase spokesman, Jerry Dubrowski, said Better life that “accounts are closed only after appropriate analysis and consideration of the facts.”
“When we have concerns about a customer’s transactions – such as when someone may be using our bank or our customers to commit potentially illegal activities, or when we receive information from law enforcement – we act in accordance with our compliance program, consistent with our regulatory obligations,” he added.
There are countless other reasons why any bank account might close an account, including a lack of sufficient activity or an overabundance of overdraft fees.
What to do if your bank account is closed
There are four steps to take if your bank account is closed, according to Experian
1. Contact the bank over the phone or in person and ask why they closed your account.
two. Pay off the balance (or request a check) depending on whether you had a positive or negative ending balance.
3. Request to reopen the account. Some banks may reactivate an inactive account if it has been closed due to inactivity.
4. Redirect direct deposits and payments. Make sure you can still pay your bills and receive paychecks using another account. Therefore, it is recommended to always have more than one current account.
Another Chase customer recently had a negative experience after having his account closed while traveling out of the country.
In a Facebook post, they claimed that the customer service team “was rude when I called international numbers.”
“To chase [Bank] you are losing a customer,” they added.
“I’ll close my accounts when I get home.”
A Wells Fargo customer also had his account closed after 30 years via three letters.
And see why a Bank of America client was unable to receive their paychecks on time.
This story originally appeared on The-sun.com read the full story
