A KROGER customer vented her frustrations after a long wait to receive her curbside pickup order.
They said they would have been quicker to go into the store and complete the purchase themselves.
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Kroger, like many competing stores, offers a curbside pickup service.
Customers can choose to have an associate bring their purchases to their vehicle, saving time spent walking the aisles and choosing their products.
But one buyer recently discovered that this service didn’t save them any time.
Posting in Xthey said they had been “sitting at Kroger waiting for my click list for over 40 minutes.
“Watching seven cars (and counting) whoever arrived here after us picks up their shopping and leaves.”
“Very livid,” they added.
In a follow-up post, they revealed that two other cars had arrived and shopped before them.
“I could have easily gone in and completed my shopping trip in the time I was waiting,” they said.
Kroger responded: “We’re sorry you had to wait so long for your order and we hope you received it shortly after it shipped.
“This is not what we want for our customers, and we would like to investigate.”
Kroger asked the customer to contact them with more information.
CHECK AGAIN
Customers who prefer to pick their own groceries may also experience longer wait times.
This is because the store announced that it will implement receipt verification in some locations.
Theft deterrent is a common feature at Walmart, Costco and Sam’s Club.
How does curbside pickup work?
Pickup is an online ordering service offered by Kroger and many other grocery stores.
Customers buy the products they need online and pick up their orders at the store of their choice.
Members will even bring your purchases and place them in your car.
At Kroger, pickup is free on orders over $35
However, it is unpopular with many shoppers because it delays leaving the store.
A lawyer previously told The US Sun that while Walmart and Kroger have the right to ask for your receipt, you have no legal obligation to show it.
However, the law It’s different at membership-only stores like Costco and Sam’s Club.
Buyers are legally required to show receipt upon request.
Find out why a Kroger customer unknowingly paid 30% more for some items as part of her grocery delivery order.
And see why shoppers are speaking out against self-payments.
This story originally appeared on The-sun.com read the full story
