‘Cancel our membership’ hits Sam’s Club shoppers after retailer denies refunds – and customers say ‘I miss Costco’

A SAM’S Club shopper threatened to cancel his subscription after he was denied a full refund.

Some members think rival Costco has a better return policy.

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A Sam’s Club shopper vented his frustrations Facebook after they were denied a refund for their purchase.

The customer purchased coffee capsules at an advertised discount of $6.

However, they noticed on the receipt that they had been charged full price.

“We sent copies of the receipt and this refund receipt to customer service to show that this was the reason we wanted to return it – we didn’t get the discount in the first place,” they wrote.

When they requested a refund, the $6 discount was included in the refund, leaving them with $6 out of pocket.

“Instead, customer service disconnected the chat with instructions to view the receipt and refund policy,” they wrote.

“I tried to reconnect to try again, but decided it wasn’t worth arguing over $6 after that.”

The customer explained that until then they had been loyal customers of Sam’s Club.

“Most importantly, we have been members for many years and spend a lot, and I mean A LOT, of money at Sam’s Club – Not anymore.

“We will cancel our subscription – yes, more than $6.”

In the post, the customer added that he “misses Costco” but no longer lives in an area with a local store.

Sam’s Club noticed the post and commented: “Thank you for bringing this to our attention.

“This is not the type of experience we want to provide.”

They invited the customer to get in touch to provide assistance.

Membership and store cards offered by major retailers

Here’s a breakdown of store cards offered to customers from various retailers and their benefits

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Costco:

• Gold Star Membership: $60 per year, shop at all Costco stores and online with two additional cards for your family.
• Executive Member: $120 per year, 2% annual rewards, discounts and additional benefits on Costco services, shop online and in-store and get two additional cards for home use.
• Sign up for a Costco Membership here

Sam’s Club:

• Club membership: $50 Per Year, Bonus Offers, Same Day Delivery, Instant Savings, Sam’s Club Mastercard, Members Only Fuel Savings, Tire & Battery Center, Free Membership and Complimentary Memberships.
• More membership: $110 per year, all the benefits of Club membership plus Sam’s Cash, free shipping, free curbside pickup, advance purchases, and pharmacy and optical discounts.
• Sign up for Sam’s Club membership here

Target:

• Target Circle: A free rewards program that allows users to earn 1% in Target Circle Earnings rewards when a qualifying purchase is made, access personalized deals and offers, receive a birthday gift, and earn a vote to help direct how Target helps your community .
• Target Circle Card: A credit, debit or reloadable card that offers users 5% off in-store and online, as well as exclusive offers, free two-day shipping and an additional 30-day return window. Formerly Target RedCard.
• Sign up for Target circle here

Walmart:

• Walmart+: $12.95 per month or $98 per year with 30-day free trial. It offers members free delivery, free shipping with no minimum spend, fuel savings, Paramount+ membership, car, Walmart+ travel, home returns, mobile scan and store entry, and early access to offers and product launches.
• Sign up for Walmart+ here

They later confirmed that they received the additional $6 refund.

Meanwhile, other shoppers shared their frustrations with Sam’s Club in the comments.

‘YOU HAVE TO WATCH THEM’

“We have notified you that you need to watch them there,” wrote one.

“We had two different moments where things weren’t right.”

Another commented on the late founder of Sam’s Club, writing, “Sam Walton would be disgusted with the way everything works these days.”

On the other hand, here’s why a Costco member is canceling and switching to Sam’s Club.

And find out why someone had their Costco membership canceled by mistake.