SHOPPERS are furious after facing long queues at Target.
Target’s new self-checkout policies are even leading some frustrated customers to leave the store.
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Earlier this year, the retail giant moved all self-checkout kiosks to express lanes – meaning customers will only be able to use them if they have 10 items or less.
The company has also allowed some stores to close self-checkout registers completely, depending on store traffic, to prevent theft.
Some customers are struggling to adapt to the changes, as some customers now have to wait in line to complete their purchase at the register.
A frustrated shopper turned to X, formerly known as Twitter, to share his experience with a Photograph of a long line of customers waiting with their shopping carts to complete their purchase – and reported that there was only one cashier available.
“I don’t even know what to say about that. A teller?!” they wrote.
“I went to Target the other day and they were doing this,” responded one user X.
“I dropped my things and left because it was never this deep.”
“So many people came in, saw that line and ran out,” replied another.
“I lost a lot more money than just hiring more than one teller.”
SELF-CHECKOUT IS CHANGING
Several retailers are changing their self-checkout strategy in an effort to speed up checkout times and reduce theft.
Companies like Walmart, Dollar General, and Five Below maintain self-service kiosks only in certain stores.
Costco will also increase its staff presence in self-checkout areas.
Latest self-checkout changes
Retailers are evolving their self-checkout strategy in an effort to speed checkout times and reduce theft.
Walmart shoppers were shocked when self-checkout lanes at several locations were made available only to Walmart+ members.
Other customers reported that self-checkout was closed at specific times and more cashiers were offered in its place.
While shoppers feared that shoplifting would fuel the updates, a Walmart spokesperson revealed that store managers are simply experimenting with ways to improve checkout performance.
One bizarre experiment included an RFID-powered self-checkout kiosk that would thwart fiercely contested receipt checks.
However, this test has been discontinued.
At Target, items are being limited in auto-checkout.
Last fall, the brand researched new express self-checkout lanes in 200 stores with 10 items or less for added convenience.
In March 2024, this policy was expanded to 2,000 stores in the US.
California lawmakers recently proposed new legislation that would require one store employee for every two self-checkout machines.
However, the proposed law has left some consumers concerned that prices could rise.
This story originally appeared on The-sun.com read the full story
