WALMART shoppers are fed up with new digital price tags added to stores across the country.
New technology allows Walmart employees to update shelf prices in just a few minutes.
Company representatives announced the expansion of the implementation of digital labels to around 1,400 of its 2,300 stores, intending to have them in all stores by 2026.
After piloting the digital labels at a store in Grapevine, Texas, Walmart found that they resulted in faster staff work and a better customer experience.
But customers are not eager for the change.
Many shoppers shared skeptical opinions about the benefits of digital tags in a Facebook post announcing the update.
“Instant group pricing” he wrote A person.
“This is just the first step in introducing a dynamic pricing model…basically, price increases for groceries that are based on real-time demand and inventory levels,” another shopper speculated.
“When the store has plenty of stock and is not crowded, the price will be low, but during peak times or if it is low on supplies, the price will increase… anything to get more out of the customer.”
One customer said their local Walmart already had the labels and the prices weren’t always correct.
Another said the new tags are extremely difficult to read.
“The text was so small that not even the employee helping me could read it, and she was about 10 centimeters away from the label,” they wrote.
Greg Cathey, Walmart’s senior vice president of transformation and innovation, said customers don’t need to worry about price increases with the new labels.
“It won’t take an hour at all; it’s that price, and the next hour it’s not,” he said during Walmart’s annual shareholder meeting.
TECHNOLOGY ACQUISITION
The move is part of a larger overhaul to create the “Walmart of the future.”
The company said digital labels significantly increase production and reduce employee walking time.
Updating prices used to take two days and now it only takes a few minutes.
Now, employees can use this time to help customers and focus on other tasks.
Implementation of digital tags
Walmart tested digital price tags for the first time at a store in Grapevine, Texas, and plans to roll them out to all stores by 2026
The tags are currently in 1,300 stores out of 2,300.
The company is investing US$9 billion to update labels in other stores.
The labels allow employees to update prices via a mobile app, eliminating the need to manually change paper labels.
“Our shelf levels are at record levels thanks to the use of technology in our stores,” said Greg Cathey, senior vice president of transformation and innovation at Walmart, the Fox affiliate reports. KNWA.
Additionally, the labels have a “Stock to Light” feature that flashes when an item is out of stock or none on the shelf.
“We have been testing innovative technologies that improve the way we drive price changes in stores – ultimately making us faster and improving the customer experience,” Walmart said in a statement. release.
“This represents a significant change in how I and other store associates manage pricing, inventory, order fulfillment and customer interactions.
“Ensuring our customers enjoy an even better shopping experience.”
Another big change at Walmart affected who can use self-checkout and caused customers to abandon their carts before paying.
A shopper warned others to check their receipts after a mysterious $13.66 charge was added to the total.
This story originally appeared on The-sun.com read the full story
