A WALMART customer has accused the chain of unfairly withholding $2,500 from them.
The buyer says he tried several times to get his money back.
A Walmart shopper accused the supermarket of improperly keeping thousands of dollars.
Posting in Xthey wrote: “Walmart stole about $2,500 from me and basically told me multiple times, ‘Sorry, I can’t do anything.’
They claimed: “It took me months to realize, but they never refunded me the temporary hold they placed on grocery orders and they never refunded me when items were missing.”
The US Sun has reached out to Walmart for comment.
Temporary holds are used for grocery delivery orders because the final total amount depends on which items are available and which items will be replaced.
When Walmart authorizes an estimated order value on a customer’s credit or debit card, the bank holds that amount to ensure there are sufficient funds to complete the purchase.
It’s sometimes called an authorization hold and appears as pending in your bank account.
The hold may be higher than the final order charge for several reasons:
- Items quoted by weight
- Substitutions
- Change in number of items
- Any order cancellation
- Baggage fees depending on state
However, if the retention is considered final payment, or appears incorrect, it is worth contacting supermarket customer service.
MORE COMPACT FROM WALMART
Temporary hold fees aren’t the only reason for complaints among Walmart’s regular customers.
One shopper recently said he was “done with Walmart forever” after being forced to pay to use self-checkout.
In February, Walmart shoppers began noticing that several self-checkout slots were reserved for certain customers.
They spotted signs designating the lanes only for Walmart+ shoppers and Spark delivery drivers.
Latest self-checkout changes
Retailers are evolving their self-checkout strategy in an effort to speed checkout times and reduce theft.
Walmart shoppers were shocked when self-checkout lanes at several locations were made available only to Walmart+ members.
Other customers reported that self-checkout was closed at specific times and more cashiers were offered in its place.
While shoppers feared that shoplifting would fuel the upgrades, a Walmart spokesperson revealed that store managers are simply experimenting with ways to improve checkout performance.
One bizarre experiment included an RFID-powered self-checkout kiosk that would thwart fiercely contested receipt checks.
However, this test has been discontinued.
At Target, items are being limited in auto-checkout.
Last fall, the brand researched new express self-checkout lanes in 200 stores with 10 items or less for added convenience.
In March 2024, this policy was expanded to 2,000 stores in the US.
Customers were quick to interpret the restricted ranges as an attempt by the retailer to gain more subscribers for its $98 annual subscription.
“So now Walmart wants to close the self-checkout to try to get you to buy the subscription? Honestly. I’m tired of Walmart.
“Exactly… I’m almost done with Walmart for good,” agreed another in Facebook.
But the complaints don’t stop there.
Shoppers are furious that Walmart is set to change the price tags on every item.
And see which essential item has increased in price, leaving customers outraged.
This story originally appeared on The-sun.com read the full story
