WALMART shoppers were furious about the store’s long lines.
Customers are complaining that Walmart’s new self-checkout policy leads to longer lines — and some shoppers prefer to stand.
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A frustrated Walmart shopper shared his complaint on Facebook with a photo of a self-checkout area at a store in Clinton, Arkansas.
“No less than 5 employees standing in the self checkout area”, noted the customer on the publish.
“Long line at the regular checkout.”
Other Walmart fans in the comments were quick to weigh in on the matter.
“I will stand in line all day just to not use self checkout,” replied one Facebook user.
“I have to make sure people don’t steal things at self checkout…” wrote another sarcastically about the employees.
The complaints come as Walmart changes its self-checkout policy at several locations.
CHANGES TO SELF-CHECKOUT
As a new policy change, Walmart now frequently checks receipts for customers who use self-checkout machines.
The company also plans to remove self-checkout machines entirely in certain locations.
Latest self-checkout changes
Retailers are evolving their self-checkout strategy in an effort to speed checkout times and reduce theft.
Walmart shoppers were shocked when self-checkout lanes at several locations were made available only to Walmart+ members.
Other customers reported that self-checkout was closed at specific times and more cashiers were offered in its place.
While shoppers feared that shoplifting would fuel the upgrades, a Walmart spokesperson revealed that store managers are simply experimenting with ways to improve checkout performance.
One bizarre experiment included an RFID-powered self-checkout kiosk that would thwart fiercely contested receipt checks.
However, this test has been discontinued.
At Target, items are being limited in auto-checkout.
Last fall, the brand researched new express self-checkout lanes in 200 stores with 10 items or less for added convenience.
In March 2024, this policy was expanded to 2,000 stores in the US.
Stores also began reserving certain self-checkout lanes for Walmart+ members — which left regular customers furious about the deal.
Another angry Walmart customer left his cart full after encountering a sleepy self-checkout.
Other stores like Dollar General and Five Below are also removing some self-checkout kiosks.
This story originally appeared on The-sun.com read the full story
