A WALMART shopper has slammed the retailer after feeling accused of shoplifting.
The customer was angered by the way a self-checkout machine at Walmart soured her mood.
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Elizabeth Eubanks took her speech to Facebook following her experience at the store.
She explained how the scanning of her items made her furious.
“The self-checkout fight at Walmart threw me out of character tonight,” she wrote in her publish.
“It literally went off 5 times like I was stealing.
“I was mortified/embarrassed and now very angry.”
The shopper even suggested a change Walmart could make to avoid the problem she was facing.
“If you don’t trust people to scan their own items, hire cashiers! Period,” she added.
Eubanks’ post generated a strong response from other shoppers who shared similar experiences with self-service kiosks.
“This happened to me and my friend the other night!” one commenter wrote.
“Did this to myself too, so frustrating,” said someone else.
“If it’s that big of a problem, open the records again with officials.”
“It happened to me last night,” recalled another customer.
“It said I didn’t scan anything. But all my items matched and the girl said “You’re being stupid today” and wiped the screen.”
VERIFIED
The self-checkout issues are not exclusive to these Walmart shoppers, US Sun previously reported.
Latest self-checkout changes
Retailers are evolving their self-checkout strategy in an effort to speed checkout times and reduce theft.
Walmart shoppers were shocked when self-checkout lanes at several locations were made available only to Walmart+ members.
Other customers reported that self-checkout was closed at specific times and more cashiers were offered in its place.
While shoppers feared that shoplifting would fuel the updates, a Walmart spokesperson revealed that store managers are simply experimenting with ways to improve checkout performance.
One bizarre experiment included an RFID-powered self-checkout kiosk that would thwart fiercely contested receipt checks.
However, this test has been discontinued.
At Target, items are being limited in auto-checkout.
Last fall, the brand researched new express self-checkout lanes in 200 stores with 10 items or less for added convenience.
In March 2024, this policy was expanded to 2,000 stores in the US.
A customer recently criticized Target following its updated self-checkout area policy.
The chain has limited this checkout option to shoppers purchasing 10 items or fewer at certain stores.
Target also promised to open more traditional cash registers, but some shoppers still complained about this change.
“The goal of removing self-checkout and only having two lanes open is the worst business move ever,” wrote one customer on X, formerly Twitter.
The retailer also confirmed that all 45 of its stores in Massachusetts will implement this policy following a successful pilot.
The US Sun has reached out to Walmart for comment.
This story originally appeared on The-sun.com read the full story
