A KROGER customer begged the company to hire more associates after waiting too long to complete their purchase.
They decided to abandon the cart and leave the store instead of waiting.
A Kroger shopper took to X this week after being forced to queue to check out.
“The line at the Over-the-Rhine Kroger is sooooo long, I left!” they wrote.
“What’s up, Kroger?”
The client thought the solution was simple.
“Hire more people with some of those huge profits!”
Kroger’s annual gross profit in 2024 was $33.364 billion, according to macrotrends.net.
The grocery store responded to the shopper in question’s X post.
“Hi! We’re sorry for any frustrations with the long lines at our store and would be happy to share your concerns with the store leadership team,” Kroger wrote.
The company also asked the customer to send a DM with the store location, email address and phone number.
However, this is not the first time a customer has complained about a long wait.
Recently, one of them criticized the store on X for not having enough checkout stations open.
“Kroger, why do you have 20 self-checkout terminals and only one or two open?” the customer asked.
“It creates a line in the hallway and doesn’t make me stop to check a receipt if you don’t want to pay someone to check me.”
Like many stores, Kroger checks customers’ receipts when they leave as an anti-theft measure.
Latest self-checkout changes
Retailers are evolving their self-checkout strategy in an effort to speed checkout times and reduce theft.
Walmart shoppers were shocked when self-checkout lanes at several locations were made available only to Walmart+ members.
Other customers reported that self-checkout was closed at specific times and more cashiers were offered in its place.
While shoppers feared that shoplifting would fuel the upgrades, a Walmart spokesperson revealed that store managers are simply experimenting with ways to improve checkout performance.
One bizarre experiment included an RFID-powered self-checkout kiosk that would thwart fiercely contested receipt checks.
However, this test has been discontinued.
At Target, items are being limited in auto-checkout.
Last fall, the brand researched new express self-checkout lanes in 200 stores with 10 items or less for added convenience.
In March 2024, this policy was expanded to 2,000 stores in the US.
Meanwhile, another Kroger customer accused the store of charging too much for an everyday item.
They said they found the same can of McCafe coffee at Target for three-quarters the price.
“Why do you continue to charge $18 per can for this coffee while Target Do stores charge $13.50 for exactly the same things?” they asked on X.
“It’s simply ‘What will the market bear?’ Or are you simply deceiving your loyal customers?”
A Kroger customer said he was charged twice when paying or getting gas through the app.
And another shopper says he’ll never order home delivery again after a disaster.
This story originally appeared on The-sun.com read the full story
