AN Aldi shopper has asked the retailer to change an often-controversial self-checkout method.
This customer begged Aldi for self-checkout machines, but many customers weren’t on board with that idea.
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Several aspects of modern store checkout areas have become increasingly controversial.
Self-checkouts have divided customers between people who praise their convenience and shoppers who want to see a return to checkouts.
Ashlee Dionne (@AshleeDionne123) explained on X, formerly Twitter, why she wanted self-service machines at her local store.
Dionne shared how a recent experience at the store influenced her to file the complaint.
The buyer emphasized why a certain group of customers needed the self-service kiosks.
“@AldiUSA needs a self-check for us who have 1 item from this line as long as ever LOL all I want is my Diet Coke ice cold to keep me cool from the crazy heat,” she said in her publish.
Another Aldi shopper explained why he threatened to boycott Aldi over self-checkouts, The US Sun previously reported.
The customer said the retailer refused to fulfill the order.
“The assistant refused to open a cash register for me,” she said on X.
“I had to scan the entire store at a stupid self-service checkout.
“I will never go back to Didcot Aldi.”
This customer also highlighted a specific issue they faced with the machinery.
“It was ridiculous that purchases kept falling off the scale.”
BUYER ANGER
One Aldi shopper even turned to X and made specific demands of the retailer after his shopping trip.
Latest self-checkout changes
Retailers are evolving their self-checkout strategy in an effort to speed checkout times and reduce theft.
Walmart shoppers were shocked when self-checkout lanes at several locations were made available only to Walmart+ members.
Other customers reported that self-checkout was closed at specific times and more cashiers were offered in its place.
While shoppers feared that shoplifting would fuel the upgrades, a Walmart spokesperson revealed that store managers are simply experimenting with ways to improve checkout performance.
One bizarre experiment included an RFID-powered self-checkout kiosk that would thwart fiercely contested receipt checks.
However, this test has been discontinued.
At Target, items are being limited in auto-checkout.
Last fall, the brand researched new express self-checkout lanes in 200 stores with 10 items or less for added convenience.
In March 2024, this policy was expanded to 2,000 stores in the US.
The shopper demanded that the chain lower the price of their groceries due to the time they spent waiting in line.
“For the time 15 customers wait in line at Aldi’s, @AldiUSA food should be cheaper or we should charge for time wasted because of greed,” they said in an X publish.
Aldi responded to this complaint and asked the customer to contact them directly.
“We are sorry to hear about your self-checkout experience,” Aldi said.
“Please provide some details to our team so we can do better next time!”
US Sun has reached out to Aldi for comment.
This story originally appeared on The-sun.com read the full story
