A Walmart SHOPPER says he’s fed up after being funneled into a long line – all because of an employee mistake.
National retailers like Walmart and Target have faced backlash from customers across the country since they began implementing new store policies to combat theft.
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Many of the changes affected checkout policies and store employee responsibilities.
The updates are intended to make the customer experience more pleasant, but some shoppers feel they have had the opposite effect.
A Walmart shopper was recently frustrated after the store’s return policy meant he had to wait in long lines — twice.
David K. (@redleader57) explained on social media platform X how a cashier overcharged him when he was checking out and what happened next.
“We have reached the point [at] Walmart, where an associate who overcharged me at checkout cannot refund the difference,” he said.
“I’m stuck in a long line at customer service. Just to get my $2.15 back.”
His exasperation was too much.
“This is #unacceptable,” David wrote.
WALMART ACHIEVES
Walmart has repeatedly said that customer satisfaction is one of the company’s top priorities.
As part of fulfilling its promise, the store sometimes responds to customer complaints on social media.
And David’s post caught their attention.
A Walmart representative responded to your message on X through the Walmart Help customer support channel (@walmarthelp).
“Glad you got in touch, David. If you wish, you can send a DM with more information,” the spokesperson wrote.
A LONG WAY TO GO
Other Walmart shoppers have taken to social media in recent years to complain about excessive charges.
Another unhappy customer complained about being charged incorrectly multiple times during a single transaction during a recent stop at a local Walmart.
Jeff Duncan, 62, stated in a Facebook posted that he was shopping at an Illinois Walmart when he noticed the store had incorrectly charged him for a 24-pack of diabetic shakes — when he was only purchasing a 6-pack.
“Well, that’s enough. This is the third or fourth time Walmart has tried to charge me $28 for a 24-pack of nutritional drinks when I only purchased a 6-pack, which should cost around $8,” he wrote in May.
“I’m tired of waiting for the store(s) to fix this.”
Latest self-checkout changes
Retailers are evolving their self-checkout strategy in an effort to speed checkout times and reduce theft.
Walmart shoppers were shocked when self-checkout lanes at several locations were made available only to Walmart+ members.
Other customers reported that self-checkout was closed at specific times and more cashiers were offered in its place.
While shoppers feared that shoplifting would fuel the upgrades, a Walmart spokesperson revealed that store managers are simply experimenting with ways to improve checkout performance.
One bizarre experiment included an RFID-powered self-checkout kiosk that would thwart fiercely contested receipt checks.
However, this test has been discontinued.
At Target, items are being limited in auto-checkout.
Last fall, the brand researched new express self-checkout lanes in 200 stores with 10 items or less for added convenience.
In March 2024, this policy was expanded to 2,000 stores in the US.
Fortunately, the upset buyer took the time to try to get a refund.
“They returned my moneyand said they would investigate,” Duncan told The US Sun.
He also said this happened at several Walmart locations near his home in Aurora, just outside of Chicago.
“The first time, they handed me a gift card with no explanation,” he said.
“It felt very secretive.
“The second time, the boy [cashier] I caught it before he finished calling me. The third [and fourth] time they refunded my money and said they would investigate.”
Walmart did not immediately respond to a request for comment.
This story originally appeared on The-sun.com read the full story
