A Kroger shopper is frustrated with the supermarket chain after being overcharged $280.
The shopper said Kroger has been her first-choice grocery store “for as long as I can remember.”
Over the past few months, loyal Kroger customer Gale Overall has experienced significant frustration with the grocery store’s pickup service.
“Ok, I’m at my wit’s end with Krogers,” wrote Geral on Facebook publish.
Despite clipping coupons and hoping for savings, Global noticed a worrying trend of overcharging by $10 to $30 per week.
Overall, like many others, turned to online ordering and in-store pickup during the Covid-19 pandemic, appreciating the convenience and free pickup offer for orders over $35.
However, Global’s experiences over the past one and a half to two months have not been convenient at all.
The problem began when online order totals did not accurately reflect the coupons and discounts applied.
Initially, Kroger explained “at one point” that coupons would only appear on the final receipt, but even that guarantee turned out to be inconsistent, she said.
General receipts showed discrepancies, prompting numerous calls and emails to Kroger customer service.
The process involved calculating overcharges and then seeking refunds or store credits, which sometimes didn’t work correctly upon pickup.
Kroger’s response involved issuing credits at stores and gas stations, but the problem persisted.
Global’s latest order at the time of posting, with more than $20 in unreflected expected savings, spurred another round of communication with Kroger.
The response was unsatisfactory, as Kroger advised checking the order at pickup rather than resolving the issue in advance.
TESTING THE WATERS
Looking for a solution, Global tried it, she said in an edit of the post.
When picking up her order, she asked for the groceries to be placed on a cart instead of in the car.
Inside the store, at an ATM with the store manager present, General scanned the items.
The problem is somehow with Kroger’s computer system.
General Gale
The result was clear: none of the coupons were applied.
The manager helped with manual application of the discounts, saving about $18 overall.
“The problem is somehow with Kroger’s computer system,” she concluded in her post.
Meanwhile, another Kroger customer criticized the chain’s meat, saying it’s not safe to eat.
And some Kroger customers have questioned the stores’ checkout policies.
This story originally appeared on The-sun.com read the full story
