A WALMART shopper tried to convince others to boycott self-checkout with him.
Self-checkout is a topic that causes controversy among Walmart shoppers.
The retailer recently increased the number of self-checkout kiosks in stores. Some customers love the convenience, but many have encountered long lines.
A number of customers also simply don’t want to scan all of their groceries.
Shopper John Bradley compared checking out at Walmart to purgatory in a Facebook rant.
He explained that there were no cash registers open other than self-checkout ones, so he asked an employee to register his items.
“She said, ‘All of this is scanned and that’s it.’ I said no. Don’t you have any open records where I can be verified?’ She said, ‘No, due to the number of customers at this time,'” he wrote.
He told the employee he would simply leave the cart behind and shop elsewhere.
“I told her I don’t work here, I’m not scanning anything.”
The employee quickly backed away and said she would scan her items at one of the self-checkout boxes.
He took his cart to the cash register, where the employee began calling him and told him the store was understaffed so it was relying on self-checkout.
“Not my problem,” Bradley replied.
“If we don’t refuse, this will continue. They will continue to eliminate jobs and replace workers with machines.
“Just say no, guys.”
ANGRY CUSTOMERS
In the comments, several people agreed, saying that stores have taken self-checkout too far.
“I agree with you! I’m not going to work all day and then go and scan things,” one person commented.
“If they have open records, I’ll leave every time. I don’t work there and I refuse to scan anything.”
Latest self-checkout changes
Retailers are evolving their self-checkout strategy in an effort to speed checkout times and reduce theft.
Walmart shoppers were shocked when self-checkout lanes at several locations were made available only to Walmart+ members.
Other customers reported that self-checkout was closed at specific times and more cashiers were offered in its place.
While shoppers feared that shoplifting would fuel the upgrades, a Walmart spokesperson revealed that store managers are simply experimenting with ways to improve checkout performance.
One bizarre experiment included an RFID-powered self-checkout kiosk that would thwart fiercely contested receipt checks.
However, this test has been discontinued.
At Target, items are being limited in auto-checkout.
Last fall, the brand researched new express self-checkout lanes in 200 stores with 10 items or less for added convenience.
In March 2024, this policy was expanded to 2,000 stores in the US.
Another shopper said he stopped shopping at Lowe’s because of self-checkout.
“Lowe is here now doing the same thing,” wrote one customer.
“I dropped off my stuff and went to the next town over, Home Depot.”
Walmart shoppers are concerned about a new rules policy that limits self-checkout to people with 15 items or fewer.
Check out the delivery disaster that led to a customer canceling their Walmart+ subscription.
This story originally appeared on The-sun.com read the full story
