A WALMART customer was furious after a negative checkout experience during a recent trip to the supermarket.
They criticized the retail giant for the alleged incident and left frustrated without purchasing any merchandise.
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“I just left Walmart leaving behind a cart full of groceries,” the shopper, Albert John, wrote in a publish to Facebook earlier this month.
John continued to explain that he had arrived at the checkout with his cart of items only to be told by employees that there were no checkouts available, only self-service kiosks.
The shopper refused to scan and bag his purchases, claiming that this was strictly Walmart staff’s job.
“It looks like this Walmart is all self-scanned tonight and I’m just not going to do their job,” he fumed.
“As I walked out the door, I told an employee that someone left a cart full of groceries and pointed in the direction of the self-checkout counters.”
John added that he wasn’t being completely unreasonable, as his cart contained at least $200 worth of merchandise, making the self-checkout process tedious.
Not only that, but it likely would have impacted customers in line behind him, with fewer goods waiting for his kiosk to open.
“If I had a few items I could scan them, but we’re talking about 200 worth of groceries, so fuck it, they lost my business tonight,” John said.
He also noted that he would “do the same thing again” if faced with a similar scenario during another trip.
MAKE IT STOP
Several other customers responded to the shopper’s story and expressed similar complaints regarding Walmart’s self-checkout processes.
“I hate self-evaluation,” someone commented.
“I fully agree with you. At some Walmarts, they not only make you do a self-check, but they also have to bring your own bags and do a quasi-search on your way out,” said another.
“They lost my business every night,” commented a third.
One shopper even noted that his local store has closed self-checkouts entirely.
Several Walmart stores across the country have removed self-checkout kiosks for a variety of reasons.
Latest self-checkout changes
Retailers are evolving their self-checkout strategy in an effort to speed checkout times and reduce theft.
Walmart shoppers were shocked when self-checkout lanes at several locations were made available only to Walmart+ members.
Other customers reported that self-checkout was closed at specific times and more cashiers were offered in its place.
While shoppers feared that shoplifting would fuel the updates, a Walmart spokesperson revealed that store managers are simply experimenting with ways to improve checkout performance.
One bizarre experiment included an RFID-powered self-checkout kiosk that would thwart fiercely contested receipt checks.
However, this test has been discontinued.
At Target, items are being limited in auto-checkout.
Last fall, the brand researched new express self-checkout lanes in 200 stores with 10 items or less for added convenience.
In March 2024, this policy was expanded to 2,000 stores in the US.
FUTURE IS NOT CLEAR?
Several locations in New Mexico, Ohio and Missouri have made the change to remove self-checkout so far.
Brian Little, a Walmart spokesman, cited “associate and customer feedback, purchasing patterns and business needs” as some of the reasons self-checkouts were removed while speaking with Business Insider earlier this year.
“We believe the change will improve the in-store shopping experience and give our associates the opportunity to provide more personalized and efficient service,” he said.
Still, the majority of Walmart’s 4,609 U.S.-based stores have self-checkout, and some recent policy changes have caused even more uproar.
Walmart introduced a change this spring that locked some kiosks to Walmart+ and Spark Drivers members, prompting others to leave their carts behind and beg the retailer to “hire some more employees.”
A 15-item limit is also being tested for self-checkout at select Walmart locations this summer, and fans are furious.
This story originally appeared on The-sun.com read the full story
