A TARGET shopper is searching for answers after a recent self-checkout incident left him with few options to pay for purchases.
They criticized the retail giant for this month’s negative experience and claimed that only one employee was working to serve customers waiting to check out and leave.
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Self-service kiosks were also reportedly closed, meaning staff had to go back and forth between lanes to help customers waiting in line.
“@Target target on 19 and chestnut… self checkout is down… they have one person working on multiple records,” the customer wrote in a publish for X, formerly Twitter.
“What is happening.”
Target quickly responded to the complaint, apologizing and asking the customer to send them a private message with more information.
“This is not the experience we want for any of our guests,” the company responded.
The customer exchanged a few other messages with Target to confirm the location of the store where he was when the incident occurred.
It is unclear whether the complaint has been resolved.
Self-checkout at Target has come under serious criticism this year after some policies were implemented.
POLITICAL PROBLEMS
In fall 2023, the retailer began testing in about 200 stores where self-checkout lanes were limited to customers with 10 items or less.
This was later expanded this spring to more than 2,000 Target stores across the United States.
Select locations have also closed self-checkout areas during certain business hours.
Several employees apparently confirmed the policy at their stores, with some saying the kiosks were only open from 10am to 6:30pm, while opening hours were 8am to 10pm.
It’s unclear whether the staggered kiosk hours will become a permanent change for Target at all of its locations.
Still, the 10-item limit and staggered self-checkout closures caused an uproar among shoppers.
What is Target Circle 360?
In April, Target launched its first paid membership program, Target Circle 360.
For $99 per year ($49 if you sign up before May 18), members have access to the following perks:
- Unlimited, free same-day delivery on orders over $35
- Another 30 days to return your items
- Free two-day shipping on 100,000 items
- 5% discount in store and online
- Automatic offers and exclusive benefits for partners
LAST STRAW
Some called the closures “ridiculous and unfair” and claimed it forced them to wait in line for at least “30 minutes” without many checkout lanes open.
Others pledged to only shop online at Target in the future after an “unacceptable” checkout experience, again calling for more cash registers.
The 10-item limit generated significant complaints from those who frequently used self-checkout with more items.
“This means long waits for 1 extra item,” one shopper recently criticized.
Target was also criticized for its shopping carts in July, which customers called “depressing.”
The retailer recently launched an official investigation after a customer claimed he was “overcharged 100%” for a popular toy.
This story originally appeared on The-sun.com read the full story
