A WALMART shopper warned others to check their receipts after a relative was allegedly overcharged during a recent visit to the store.
They claimed that at least $70 worth of merchandise was added automatically without their consent.
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“Check your [receipts] at Walmart!!”, emphasized frustrated customer, Anna, in a publish to Facebook earlier this month.
“Especially at self checkout.”
Anna explained that her grandmother recently went shopping at the nearest Walmart and used a self-checkout kiosk to scan and bag her items.
After paying, she noticed that the item total seemed larger than expected, so she printed a receipt to see the breakdown of her purchases.
The grandmother then discovered about 13 “mysteriously added” charges of more than $70 that she allegedly never made.
Anna claimed the excessive charges were for items her grandmother “DID NOT scan or place in her cart.”
TELL ME WHY
Fortunately, the woman quickly went to Walmart customer service and was reimbursed $70.37, according to photos of the receipts in Anna’s post.
The receipts also detailed the allegedly erroneous charges, several noted as “watermelon” for $4.68 a piece, and even a 12-pack of Monster energy drinks for $19.98.
Anna stated that although her grandmother received her money back, “no explanation” was given by Walmart staff about how the charges occurred.
“Customer service refunded her but provided no explanation as to why or how this could have happened,” she fumed.
The Walmart customer criticized the chain for the alleged error and demanded it do better amid inflation rates and high food costs.
“As if people aren’t already struggling with inflation, adding things like this to it, to more than DOUBLE the total number of people, is crazy!!” Anna exclaimed.
“Check your receipts, wherever you go!!!”
Walmart already has a receipt verification policy to not only help prevent theft, but also to verify that customers have been charged correctly for merchandise — especially at self-checkout.
What to do if you are overwhelmed
If you’re overcharged at a retailer, there are a few ways you can get your money back.
If you notice that you have been charged more than the advertised or published price, inform an employee or manager.
Be sure to keep your receipt to show the price difference.
As a buyer, you are entitled to the lowest advertised, published or quoted price offered by the store.
If you are charged more than the advertised, posted or quoted price, inform the seller immediately. If the seller cannot help, speak to the manager.
Stores must honor the published price, even if the price has expired.
You can also dispute charges with your bank if you notice something suspicious on your statement.
According to Los Angeles County Consumer and Business Affairs
MAKE IT STOP
Even so, several customers complained to the network this year for alleged excessive charging.
One shopper recounted a similar scenario to Anna’s in July, when he was charged for two items he claimed he hadn’t even purchased.
They purchased great value sweat tea drinks but were charged for Red Diamond sweat teas instead, about a $7 difference.
Another customer stated that they have not yet received a refund for an overcharge situation at Walmart using their SNAP EBT card.
Others cited excessive charges of twice the value of items purchased due to a weighting error.
One particularly angry customer criticized Walmart for other alleged excessive charges, calling them “unacceptable” and claiming they were “abandoned” at the customer service counter.
This story originally appeared on The-sun.com read the full story
