A FOOD Lion customer criticized the chain and explained what made her abandon her shopping and leave the store.
The shopper said the store’s checkout options infuriated her.
Mary Forrest Curran shared her recent experience at the store in a Facebook post.
She criticized Food Lion, a supermarket chain based in the south of the country, for making changes to its checkout lines and automatic checkouts.
“They removed all but two checkout lines,” she wrote on Twitter. publish.
“One is expressed, so there is actually only one.
“They replaced the lines with self checkout and two of the four have 12 items or less.”
Curran said she was stuck with a checkout option for her purchases.
The client shared the extreme action she took.
“I refused to wait in the long line that was available, so I rolled my cart to the middle of the isle and left,” she said.
She added that this change was the straw that broke the camel’s back in a series of adjustments.
“I think using recycled bags, self checkout, etc. is great, but if they can’t open more than one line, I refuse to wait,” she added.
Other Facebook users shared similar opinions about the dilemma and Curran’s response.
“I agree, I would do the same thing!” one commenter wrote.
“Beyond aggravating!” someone else said.
CHECK CHANGES
Shoppers were faced with ever-changing stores that implemented major adjustments to their checkout areas.
Latest self-checkout changes
Retailers are evolving their self-checkout strategy in an effort to speed checkout times and reduce theft.
Walmart shoppers were shocked when self-checkout lanes at several locations were made available only to Walmart+ members.
Other customers reported that self-checkout was closed at specific times and more cashiers were offered in its place.
While shoppers feared that shoplifting would fuel the updates, a Walmart spokesperson revealed that store managers are simply experimenting with ways to improve checkout performance.
One bizarre experiment included an RFID-powered self-checkout kiosk that would thwart fiercely contested receipt checks.
However, this test has been discontinued.
At Target, items are being limited in auto-checkout.
Last fall, the brand researched new express self-checkout lanes in 200 stores with 10 items or less for added convenience.
In March 2024, this policy was expanded to 2,000 stores in the US.
Some companies have decided to crack down on self-checkouts, while others have made fewer checkouts available to customers, The US Sun previously reported.
Target, for example, has imposed limits of 10 items on its self-checkouts.
This means that customers with more merchandise must wait to pay at the register.
One person said they would change their shopping habits because of this new in-store policy.
“I just wanted to let you know that you officially lost my main shopping stop business when you changed self-checkout to 10 items or less,” she said.
“I’ve been using self-checkout exclusively for 4 years and it’s ridiculous.”
Target responded to this shopper and explained why they made this important update.
“We implemented Express Self-Checkout for transactions with 10 items or less to create a faster checkout experience,” the company wrote.
This story originally appeared on The-sun.com read the full story
