AMAZON was called by a frustrated customer after allegedly being overcharged for a recent transaction.
They claimed that the incident occurred earlier this week at one of the e-commerce giant’s physical stores.
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The company opened its first Amazon Go convenience store to the public in downtown Seattle in January 2018, by The New York Times.
It sold grab-and-go snacks, locally baked foods, a wide selection of beverages, alcoholic beverages, and other products that shoppers could find at competing convenience stores.
Amazon has further expanded its Go stores since then to include at least 23 locations across the United States, with New York having the largest number with 9 stores, according to Has data.
The most unique aspect of Amazon Go that sets it apart from other stores is its technology, specifically through what it calls Just Walk Out shopping.
Customers entering the store can scan a credit card, Amazon’s mobile app or Amazon One, which scans and remembers users’ palms, according to Amazon’s website. website.
They can then pick up any item and place it in their bag or one provided by Amazon Go before heading back through the gates – completely avoiding the checkout process seen at retail giants with the need to scan and bag items.
This is because there is a scanner that automatically records what the buyer picks up and takes with them when leaving, charging the credit card inserted or associated with their Amazon account.
Just Walk Out shopping is ideally a seamless and accurate process.
TECHNICAL DIFFICULTY
Amazon claims it offers the “best customer experience” possible, but one customer wasn’t so sure after allegedly being overcharged $18 leaving his local Amazon Go store.
“@Amazon your store charged me over $18,” wrote the customer, Scott, in a publish for X this week.
“This just abandoned Amazon Go technology doesn’t work.”
Amazon has not yet responded to customer claims, but notes that customers do not need to use Just Walk Out technology while shopping and use a traditional checkout process if they wish.
“No, although we think it offers the best customer experience, you can use a traditional checkout process,” Amazon wrote in response to its FAQ page.
“Just let a store employee know when you enter the store and they can open a gate for you.”
What to do if you are overwhelmed
If you’re overcharged at a retailer, there are a few ways you can get your money back.
If you notice that you have been charged more than the advertised or published price, inform an employee or manager.
Be sure to keep your receipt to show the price difference.
As a buyer, you are entitled to the lowest advertised, published or quoted price offered by the store.
If you are charged more than the advertised, posted or quoted price, inform the seller immediately. If the seller cannot help, speak to the manager.
Stores must honor the published price, even if the price has expired.
You can also dispute charges with your bank if you notice something suspicious on your statement.
According to Los Angeles County Consumer and Business Affairs
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Several other retailers have faced backlash over alleged overcharges in recent months, including Kroger and Walmart.
A Kroger customer said he was “disgusted” after discovering he had been overcharged four times.
Kroger apologized to the customer and said it would investigate the situation further.
Another said they left the local store “swearing and furious” after an alleged overcharge of $52 and an altercation with an employee.
A Walmart customer also said they were charged on two cards at the same time during a trip to the store that left them “furious.”
Another person found $70 worth of items added to their receipt in automatic checkout that they didn’t even buy.
This story originally appeared on The-sun.com read the full story
