A KROGER customer began boycotting the grocery store after being repeatedly overcharged.
Despite receiving an apology, the customer promised to shop elsewhere and asked others to do the same.
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Kroger shopper Geneva Dixon-Connors publicly aired her grievances with the grocer after experiencing consistent issues with her online orders.
She shared the situation on Facebook publish in late June, accusing Kroger of owing him $82.01.
Connors explained how she orders at least $85 worth of groceries weekly, which are delivered to her brother.
However, she noticed upon closer inspection that several orders were not fulfilled correctly.
“Kroger has always fooled me about something,” she fumed. “I had to do an audit and was outraged to find out how they overcharged or left an item out!
“Imagine how many people they’ve done this to and have no idea!!”
Kroger Delivery Policy
Kroger offers same-day delivery via Instacart
Shoppers can pay $6.95 for two-hour delivery.
Those who need something faster can get the items in just 30 minutes.
Orders must be a minimum of $10 for faster delivery.
Customers can save $15 on your first delivery order $75 or more
The shopper sent a notice to Kroger, saying she would ask all her Facebook friends to boycott the store.
“I’ve spoken to representatives, supervisors and the finance department! You have until 3pm to contact me!” she threatened.
KROGER’S RESPONSE
Kroger quickly addressed the situation, leaving an apologetic comment.
“Hi Geneva! We’re so sorry to hear this. Thanks for bringing this to our attention,” the grocer wrote.
Kroger requested that Connors private message the grocer and send details such as the rewards card number she used at checkout.
However, the grocer’s efforts were unsuccessful.
The shopper updated the Facebook thread, sharing that she had messaged Kroger, but the grocer had not resolved the issue.
“The boycott starts today!!!!” she wrote, as her fellow Facebook users vowed to avoid Kroger.
One shopper noted that he was “ready for a good boycott,” while another said he was interested in boycotting because Kroger had created food deserts by moving all of its stores outside of his city limits.
A third shopper said he was similarly misled by Kroger and was happy to support boycott efforts.
“I was about to order some groceries too… I think I’ll go to Meijer,” said another eager boycotter.
Others mentioned how they were already avoiding Kroger.
“I stopped shopping at Kroger’s years ago. They are horrible!” commented one.
Kroger customers have also vowed to boycott the grocer for other reasons.
Some shoppers said they would boycott Kroger following its decision to quietly raise the fee on a common customer transaction.
A Kroger customer criticized the “future” of self-checkout and vowed to boycott the Publix chain over a checkout policy.
This story originally appeared on The-sun.com read the full story
