A SHOPPER has questioned Aldi’s iconic returns policy after encountering some resistance from staff during a recent transaction.
In June, they bought some lemons from the local store that allegedly started going bad within 48 hours.
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To remedy the situation, they sought to return the products for a refund and exchange in accordance with Aldi’s Twice as Nice Guarantee Return Policy.
“I came in today to return/replace lemons,” wrote customer Heather Pagan in a publish to the Facebook.
“I had 5 out of 6 bags of lemons go moldy within 2.5 days of purchasing.”
Heather noted that an employee at her Aldi store exchanged the lemons for a new bag.
Before leaving, she realized that under the Twice as Cool Guarantee, Aldi would also need to reimburse her for the rotten lemons.
“I’m not trying to game the system, but this was a huge inconvenience and the lemons went moldy in such a short amount of time,” Heather explained.
“The manager told me ‘that doesn’t count towards it’.”
BRAND VERIFICATION
Aldi’s Twice as Nice guarantee does not take into account any non-Aldi branded products, according to the politics.
Items that qualify for the Twice as Nice guarantee must be from Aldi or any of the brands it owns.
It’s unclear whether the lemons were an Aldi brand or not, but if they were, Heather would have been entitled to her money back and a replacement.
“If for any reason you are not 100% satisfied with the quality of any product, we will be happy to replace the product and refund your money,” the policy says.
Aldi only requires that the product packaging and the rest of used or unused items be returned to the store.
Heather said she showed her local Aldi manager the policy for clarification and was ultimately able to get her money back with a replacement, meaning the lemons were from one of the retailer’s brands.
“She huffed and puffed and also gave me my money back,” the shopper said of the manager’s reaction.
Aldi conditions
Aldi has several store policies that customers should be aware of. The US Sun has compiled a short list for shoppers’ next visit to their local store.
- Customers pay a quarter for a cart and can get their coin back once they return it to the appropriate location.
- There are no baggers and customers typically bag their purchases or cashiers offer assistance.
- Aldi places products in the aisles with the same packaging they were shipped in from suppliers to save customers money.
- Full refunds and exchanges are given through Aldi’s Twice as Nice policy for all Aldi branded items that customers are not satisfied with.
- No plastic bags are sold in any Aldi store.
- Reusable and paper bags are offered to customers.
QUARTER SAVED
Another famous Aldi policy was also questioned by shoppers earlier this summer.
The retailer notably requires all customers to pay a coin to take and use a cart around the store.
They only retrieve that coin after returning the cart to its rightful place before leaving.
While it ensures carts aren’t left scattered around the store and in the parking lot, Aldi claims it also saves customers money on produce because the store doesn’t have to factor in the labor costs of “hiring staff to collect grocery carts.”
Aldi also recently apologized to a customer after he found an “insane” overcharge on his receipt.
Another Aldi customer was left stunned after her $106 grocery purchase was drastically cheaper than at a major competitor.
This story originally appeared on The-sun.com read the full story
