A LOYAL Lowe’s customer was furious after poor staff planning and customer service resulted in an unexpectedly long wait.
The buyer chose to abandon the cart because they missed a big discount.
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In an X publish starting in April, the Lowe’s customer said they were about to check out at the only checkout when an employee “ran” in front of them, interrupting the process.
The employee informed the cashier that he had sold the entire wooden cart at a discount to someone and then pushed the cart behind the user.
The user detailed that the cart was filled with around 400 random pieces of wood marked 50% reduced.
“I was no longer grateful for this treatment, but I assumed he had packed her a package — the entire cart for X dollars,” the Lowe’s shopper wrote.
They noticed this was not the case, and the cashier had to individually scan, discount, and transfer each piece of wood to another cart.
“It was clear that this would take more than an hour. Maybe closer to two. No attempt was made to open a second record or even acknowledge the situation,” the customer fumed.
The customer decided to go to Home Depot, believing it would be faster than waiting.
“I gave them my handful of accessories and told them to have a good day. Still, not a glimpse.
“Luckily it wasn’t a long walk to the truck as it was parked in the front row in a ‘Pro’ spot because it was supposed to get special treatment.”
The Lowe’s buyer concluded he was “done” with the retailer.
“Every now and then I get frustrated with a big box home improvement store, but this seems like the end,” they said.
BUY Bye
Similarly, a Walmart shopper abandoned his cart with $600 worth of groceries after being confronted with an excessively long line.
On a publish Taking to Reddit, the customer explained how his wife was at an appointment and he decided to take his three-year-old son shopping.
After spending more than an hour choosing their purchases, father and son went to the cashier and realized that only the self-checkout was open.
He noted that there were eight self-checkout lanes, but they were all full and more than ten customers were waiting in line.
“Four carts were piled up like mine. Everyone looked around, sighing heavily,” the Walmart customer wrote.
He had already been in line for 10 minutes and suspected it would take at least another 45 minutes.
“I started wondering how to do the cashier work in relation to the price of asparagus, green onions, etc.,” said the buyer.
Latest self-checkout changes
Retailers are evolving their self-checkout strategy in an effort to speed checkout times and reduce theft.
Walmart shoppers were shocked when self-checkout lanes at several locations were made available only to Walmart+ members.
Other customers reported that self-checkout was closed at specific times and more cashiers were offered in its place.
While shoppers feared that shoplifting would fuel the updates, a Walmart spokesperson revealed that store managers are simply experimenting with ways to improve checkout performance.
One bizarre experiment included an RFID-powered self-checkout kiosk that would thwart fiercely contested receipt checks.
However, this test has been discontinued.
At Target, items are being limited in auto-checkout.
Last fall, the brand researched new express self-checkout lanes in 200 stores with 10 items or less for added convenience.
In March 2024, this policy was expanded to 2,000 stores in the US.
Shoppers also identified their local Walmart stores restricting customers to 15 items or less to use self-checkout machines.
“I felt the anger coming on because I knew I was going to leave my wife sitting while we waited.
“I took my son out of the stroller and left, leaving the stroller in a pile there.”
In related news, a Safeway shopper abandoned his cart and “went somewhere else” after receiving $3.99 from an online offer.
A Kroger customer also abandoned her cart at checkout due to payment issues as she said “everything really worked.”
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