WALMART’s latest self-checkout change limited registrations to shoppers with 15 items or fewer.
Self-checkout has always been a controversial topic among Walmart shoppers, and the recent change has only made things worse.
The retailer has implemented the rule in select stores and customers are begging them to revoke it.
“Walmart, you guys suck for having a 15 item self-checkout limit,” wrote Joyce (@joycelou71) in X.
“I was already able to check off my 18 items before the lady in front of me even unloaded her cart onto the conveyor belt!”
Another customer begged the store to open more cash registers if they wanted to force customers to use them.
“What sense does it make to change self-checkout lanes to 15 items or less, but then only have two or three registers open? Make sense!” they (@ill-tempered_la) he wrote.
“Don’t worry about how many items I have when you see these log lines!”
This has been a recurring problem for buyers. Aimee (@aimeekutovy) begged the store to open more cash registers.
“I’ll say it again: if you’re going to limit the number of items so I can complete the purchase [at] self-checkout, then open more cashiers!” she shouted.
A shopper was removed from the line after an employee inspected his cart.
“Walmart is really leaving Facebook,” Kris Robyn he wrote on Facebook.
As she waited in line to self-check out, an employee approached and counted the items in her cart.
She had 18 items and was told to go to a traditional registry.
“I knew I was being tested by the devil. I started leaving everything in the cart [and] leave and go straight to Target,” she wrote.
“I will never go back to Walmart.”
Latest self-checkout changes
Retailers are evolving their self-checkout strategy in an effort to speed checkout times and reduce theft.
Walmart shoppers were shocked when self-checkout lanes at several locations were made available only to Walmart+ members.
Other customers reported that self-checkout was closed at specific times and more cashiers were offered in its place.
While shoppers feared that shoplifting would fuel the updates, a Walmart spokesperson revealed that store managers are simply experimenting with ways to improve checkout performance.
One bizarre experiment included an RFID-powered self-checkout kiosk that would thwart fiercely contested receipt checks.
However, this test has been discontinued.
At Target, items are being limited in auto-checkout.
Last fall, the brand researched new express self-checkout lanes in 200 stores with 10 items or less for added convenience.
In March 2024, this policy was expanded to 2,000 stores in the US.
Shoppers also identified their local Walmart stores restricting customers to 15 items or less to use self-checkout machines.
FOR SALE
Walmart is known for its low prices and sales, but one customer found a bath essential for less at Dollar Tree.
TikToker Alex (@alexx_schmutz) found the lavender and vanilla-scented Pop Sugar Bath Oil Beads at the discount store for just $1.25.
Meanwhile, they’re $10 at Walmart.
“Wait, I’m really excited now. Pop Sugar is definitely a well-known brand,” she said.
“I’ve bought these before at Walmart. They’re bath oil beads and they’re so cool. I’m definitely going to buy them.”
A Walmart customer left his cart behind and went to Target after discovering the store didn’t accept tap to pay.
The retailer is quietly rolling out another self-checkout update.
This story originally appeared on The-sun.com read the full story
