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Walmart customer criticizes retailer for sneaky renewal charge after canceling subscription – and being denied refund

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WALMART introduced its membership program in 2020, touting the benefits of the subscription service, from free pickup and delivery orders to exclusive product discounts.

A Walmart shopper criticized the discount retailer for not only charging her card a week after canceling her Walmart+ subscription, but also failing to provide her with a refund.

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Walmart+ offers shoppers a convenient way to shop in stores or online and save money with free delivery and shipping on ordersCredit: Getty
Some shoppers shared their thoughts about Walmart+ on social media, criticizing the subscription service for its "no refund" policy

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Some shoppers shared their thoughts about Walmart+ on social media, criticizing the subscription service for its “no refunds” policy.Credit: Getty
Walmart+ shoppers also get more in-store benefits like access to select self-checkout kiosks, scan and shop, and even discounted members-only items

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Walmart+ shoppers also get more in-store benefits like access to select self-checkout kiosks, scan and shop, and even discounted members-only itemsCredit: Getty

MORE PROBLEMS

“No one buys the Walmart+ subscription!” Ge Marie, known as @Ginamarie1003 shared on X.

“Mom bought it a year ago, just like me,” she explained.

Individuals can subscribe to Walmart+ on a monthly or annual basis.

“I canceled both a week before renewal,” Ge wrote.

“They tried to charge the card a week later and called to verify the purchase and [I] denied,” she continued.

“They went to the next card on file, even though it was canceled and received money. Now they won’t give $$ back,” she added.

According to Wal-MartThere are “no refunds” for Walmart+ subscriptions, but as long as customers cancel their subscription before the renewal date, they can avoid paying an additional month or year.

“To avoid being charged for a new period, you must cancel your subscription… before the end of the current period,” Walmart advises.

Walmart also states that it “will charge any credit, debit or other payment card… we have on file for you for an additional period.”

WALMART COST

To this day, the discount retailer offers new Walmart+ customers a 30-day trial.

Walmart Insider Reveals: How to Save Big With Just Your Phone!

The evaluation is completely free, with one free evaluation per member permitted.

After 30 days, the Walmart+ subscription price will be $98 per year for individuals, or $12.95 per month, plus any applicable tax.

Similar to its competitors, Walmart+ also offers discounted membership rates for college students and individuals on government assistance.

Student discount subscriptions start at $6.47 per month or $49 per year.

How to Sign Up for Walmart+

*If you click a link in this box we may earn affiliate income

Here’s how to sign up for Walmart+:

  1. Visit the Walmart website.
  2. Select ‘Account’ and then ‘Walmart+’.
  3. Click ‘Start 30-day free trial’.
  4. Enter your information.
  5. Enjoy the evaluation and benefits.

Remember to cancel before the 30 days are up or pay $12.95 per month (which you can cancel at any time) or $98 for the annual plan if you want to keep it.

see more information

Individuals on government assistance can also receive 50% off their monthly or annual Walmart+ Assist subscription.

Eligible recipients of government assistance from SNAP, Medicaid, WIC and more can receive a Walmart+ subscription for $49 annually or $6.47 monthly.

ABOUT WALMART+

When Walmart first launched Walmart+, many shoppers were eager to sign up for the service.

Walmart+ is a members-only subscription service, similar to Amazon Prime or Target Circle 360.

The service offers customers savings both in-store and online.

Benefits include free delivery from local stores, free shipping with no minimum order, fuel savings for members, and other perks from travel discounts to savings on car care.

Members in select locations can also choose to return items directly from their homes, stream content on Paramount+ and use Mobile Scan and Go, allowing customers to avoid in-store checkout lines.

MANAGING A MEMBERSHIP

According to Walmart+ Help CenterWalmart+ subscribers can change, pause, resume and cancel their subscription at any time.

Monthly subscribers, for example, can upgrade their subscription to an annual subscription.

Members can also pause their subscription, which means they won’t be charged any monthly fees.

They will, however, lose access to all Walmart+ benefits during the pause.

When a subscription is paused, members can choose to resume it at any time.

Canceling a Walmart+ subscription is a little more complicated.

Subscribers need to visit the Walmart+ cancellation page to cancel your membership.

Walmart+ says it does not offer any refunds on Walmart+ transactions, including membership fees, so it’s important to know your renewal date and cancel early to avoid being charged.

Walmart+ also mentions that monthly and annual members do not need to cancel immediately and will receive an email reminder three days before their subscription renewal date.

However, based on feedback from social media users like Ge Marie, we recommend canceling your subscription – and removing any payment methods associated with your account – well in advance.

Check out more Walmart+ complaints, from random fees to self-checkout issues.

And learn more about retail subscription services, including how to save some money with an annual or monthly Amazon Prime subscription.



This story originally appeared on The-sun.com read the full story

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