‘This is crazy,’ scoffs Sam’s Club shopper after being forced to join two separate lines during a trip

A SAM’S Club customer stormed in after being forced to wait in two queues.

This customer blamed technology for the long wait times he faced in the store.

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Adam L. Wingfield (@Adaml Wingfield) shared an image of long lines he experienced at the checkout area, in an X post.

This buyer said a registration change caused the wait.

“Sam’s club removed all of his records and went to self-checkout only…,” he wrote.

Wingfield also expressed his anger over a second wait he had to endure before leaving the retailer.

Membership stores like Sam’s Club and Costco have a receipt verification policy that shoppers agree to in the Terms and Conditions of their memberships.

This means customers must have their proof of purchase reviewed by an employee before leaving the store.

Wingfield shared his anger regarding this policy and complained about the additional time it took to leave the branch.

“So not only do you have to stand in a huge queue to check out…” he added.

“You also have to stand in another line to wait to leave…”

The shopper blamed technology for their experience and shared what they would prefer to have in the store.

“When you try to replace humans with technology without a proof of solution scale, this is what you get…” he said.

“This is crazy.”

Comments on this post X were split between people who agreed with Wingfield and buyers who suggested an alternative.

Some X users have recommended the Sam’s Clubs Scan And Go feature.

Membership and store cards offered by major retailers

Here’s a breakdown of store cards offered to customers from various retailers and their benefits

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Costco:

• Gold Star Membership: $60 per year, shop at all Costco stores and online with two additional cards for your family.
• Executive Member: $120 per year, 2% annual rewards, discounts and additional benefits on Costco services, shop online and in-store and get two additional cards for home use.
• Sign up for a Costco membership here

Sam’s Club:

• Club membership: $50 Per Year, Bonus Offers, Same Day Delivery, Instant Savings, Sam’s Club Mastercard, Members Only Fuel Savings, Tire & Battery Center, Free Membership and Complimentary Memberships.
• More membership: $110 per year, all the benefits of Club membership plus Sam’s Cash, free shipping, free curbside pickup, advance purchases, and pharmacy and optical discounts.
• Sign up for a Sam’s Club membership here

Target:

• Target Circle: A free rewards program that allows users to earn 1% in Target Circle earnings rewards when a qualifying purchase is made, access personalized deals and offers, earn a birthday gift, and earn a vote to help direct how Target helps your community .
• Target Circle Card: A credit, debit or reloadable card that offers users 5% off in-store and online, as well as exclusive offers, free two-day shipping and an additional 30-day return window. Formerly Target RedCard.
• Sign up for Target circle here

Walmart:

• Walmart+: $12.95 per month or $98 per year with 30-day free trial. It offers members free delivery, free shipping with no minimum spend, fuel savings, Paramount+ subscription, car, Walmart+ travel, home drop-off, mobile scan and store entry, and early access to offers and product launches.
• Sign up for Walmart+ here

This would allow shoppers to use an app to scan items as they add them to their cart, pay in the app, and show the employee their digital receipt on checkout.

“The best thing ever is not waiting in line. Box or not,” commented user X.

Other users shared their dislike of self-checkouts.

“Where’s my 10% employee discount,” one person wrote.

SAM CHANGE

The retailer announced earlier this year that it would test new technology to reduce receipt check waits, The US Sun previously reported.

Sam’s Club introduced AI cameras that would scan people’s carts and their receipts.

Some shoppers expressed their skepticism about this technology and said they would go to rival stores instead.

“You don’t need to know what I’m carrying,” said one customer.

“The receipt check was security theater to begin with, but if it’s mandatory, I can always go to Costco or BJ’s,” they concluded.

US Sun has reached out to Sam’s Club for comment.