I was overcharged $210 on my AT&T bill – not the first time this has happened and it was all because of an automatic feature

AN AT&T customer was left stunned when he was charged $900 after the company said it would only pay $180.

The anonymous member of a budgeting and savings group on Facebook shared the ordeal to help others avoid the same accusations.

The situation started three months ago when they added a line to their plan and saw their bill double to $275.

They called AT&T and the company sold them a new unlimited plan with a series of discounts.

“I would save $20 for automatic payment, $10 for paperless payment [billing]and a $10 discount per phone,” they he wrote in the post.

It took two and a half hours on the phone with the company to clear things up, but then they were charged $900.

They had also exceeded their data limit and were being charged $10 a day because of it.

AT&T told them they were entitled to pay a lower price, but that’s what their bill showed.

The customer immediately canceled the automatic payment and called the company again.

“They credited my account immediately and I paid $180. Now I have been automatically charged $399. I just called to refute again,” they wrote.

Rather than wait and possibly be dragged into another two-hour ordeal, they opted to be called back by the company.

When they looked up the number, it didn’t belong to AT&T, but rather to a debt collection company.

“They’ll know that when they call me back. I’m really upset right now,” they wrote.

“I worked at Verizon and AT&T in sales, and these people straight up lied.”

RING RING

AT&T customers have asked the company to make things right after a security breach affected “almost all” customers.

The company announced that call logs and text messages from mid-2022 were leaked and private information was illegally downloaded.

AT&T discovered in April that information was downloaded from AT&T’s Snowflake workspace, a third-party cloud platform, reports CNN.

The breach leaked customer call and text logs from May 1 to October 2022 and some from January 2023.

AT&T Price Increases

There are at least 10 unlimited plans on AT&T with price increases in August.

Those with single lines will incur an additional $10 monthly charge, while those with multiple lines will see a $20 increase.

The US Sun has compiled a list below of affected plans:

• AT&T unlimited and more premium
• Improved AT&T Unlimited Choice
• AT&T unlimited and more
• AT&T Unlimited Choice II
• AT&T Unlimited Plus
• AT&T Unlimited Choice
• AT&T Unlimited Plan
• Enhanced AT&T Unlimited Plus
• AT&T Unlimited Value Plan
• AT&T Unlimited Plan (with TV)

Credit: Ars Technique

However, social security numbers, birthdays and other personally identifiable information were not lost in the breach.

“Although the data does not include customer names, there are often ways, using publicly available online tools, to find the name associated with a specific phone number,” AT&T warned.

“As of the date of this request, AT&T does not believe the data is publicly available.”

The company said it has taken additional cybersecurity measures to prevent another breach.

Customers were furious after hearing about the breach two years after it happened.

“I’m getting rid of them. My account was hacked twice. No security!” one customer wrote in a Facebook post.

A Walmart customer was overcharged $106 and only received a “blank stare” when he tried to get a refund.

A Kroger customer was overcharged in a similar manner and confronted by a rude cashier.