I lost $5,000 from Truist Bank after never receiving my debit card in the mail — and the bank blamed me

A TRUIST customer said he lost $5,000 after money disappeared from his account.

He warned other customers to transfer their money to another bank.

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Brian explained the situation in a Facebook post, claiming that Truist employees deceived him.

“Truistic employees stole my money,” he he wrote bluntly.

“So I got a debit card and a PIN and I never got it. A day later I log into Truist and $5,000 is gone.

“They claim it’s my fault. Sometimes cards and pins get lost, they say, but if the pin was involved, it’s not us.”

He continued to recommend that other customers withdraw all their money from the bank.

“I tried calling the fraud team, I don’t speak English. Even after contacting them on social media, they claim that I am the one trying to scam them,” he wrote.

Brian posted a screenshot of a Facebook Messenger conversation with Truist in a follow-up post.

“Brian, to make comments or accusations claiming that Truist employees stole your money when you have no evidence to support this can and will have your access to this platform revoked,” Truist wrote to him.

“We understand your dismay and have located your CFPB complaint, and our Escalations Unit is now investigating. The case owner who will respond to this complaint, thank you.”

Brian was blocked by Truist after that.

The group where he posted the complaint is called “Truist Bank Complaint Group” and has more than 2,200 members.

The US Sun reached out to Truist for more information.

A SIMILAR STORY

Another Truist client, Kayla, had a similar complaint after her entire salary, over $1,000, disappeared from her account.

Kayla was told that money was taken from her account to pay off a debt she owed.

However, she did not remember her account having a negative balance.

Why do banks hold checks

Below are typical explanations for why a bank might extend a check’s retention period beyond two business days, according to Business Insider:

new clients

• Banks tend to place holds on check deposits from newly hired customers, especially those whose accounts are less than 30 days old, compared to established customers with whom they have built a longer, more trustworthy relationship.

Large Deposits

• Checks worth more than $5,000, or those that exceed your total current account balance, are more subject to extended holds.

Frequent discoveries

• Accounts with a recurring history of overdraft incidents may lead banks to impose check holds to ensure they clear before disbursing funds.

Checks previously returned unpaid

• Depositing a check that has previously been returned unpaid, once or multiple times, increases the likelihood that the bank will require verification of the check’s validity before releasing the funds.

She tried to obtain billing statements to verify the debt, but never received anything.

“Be careful, or better yet, take your money and run away from this bank,” Kayla concluded in her post.

A Wells Fargo customer lost $42,000 in a “forgery” scam that left him with $11 to his name.

Another customer had both accounts closed due to “strange activity” even though they felt it was not fraud.