A WOMAN bought her Kia new three years ago and has just paid for it – now she faces an $11,000 repair.
The diagnosis was made after an independent store told her she didn’t need one. oil consumer test.
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Jill St. Marie, a Canadian Kia owner, purchased her 2016 Forte from a dealership three years ago and loved how reliable and affordable it proved to be.
That was until she realized how often she had to fill the engine with oil, even though it was under 100,000 miles.
“I don’t want the engine to seize up,” she said. Global News.
“And now I never know when it’s going to happen.”
After noticing that her engine was making knocking noises and losing power on hills, she decided to take her Kia to an independent repair shop.
She told the mechanic she was concerned about excessive oil consumption, citing the U.S. technical service bulletin (TSB) the NHTSA is on your car engine.
Canada has a similar repair procedure as a result of a class action lawsuit against Kia Canada by the Automobile Protection Association.
The TSB says stores should test oil consumption by changing the oil and having the customer return after 1,000 miles.
If the oil is low after the first test, some parts should be replaced with updated parts that help with consumption and another oil test should be done.
After the third test, the engine must be replaced by an authorized dealer.
However, St. Marie’s mechanic denied her claims of excessive drinking and sent her away.
“[The mechanic] He looked at me like I was crazy,” she recalled.
His problems persisted, and before long, his car’s problems got worse before he took it to a dealership.
The dealership told her the Forte needed a new engine – a repair that cost more than $11,000.
St. Marie was frustrated, especially because her car was out of warranty.
I just paid off this car and suddenly my engine is gone. This is unacceptable.
Jill St. Marie, Kia Owner
“When they told me I needed a new engine, I was horrified,” she said.
“I just paid off this car and suddenly my engine is gone. That’s unacceptable.”
She tried to contact Kia Canada for help but didn’t get a response – that’s when she reached out to reporters.
George Iny of APA says repairs are often denied or waived by repair shops until the vehicle is out of warranty to avoid the repair.
Warranty work performed by the manufacturer does not pay as much as a customer repair order at the store or dealership.
Because the repairs are extensive, the shop loses money on warranty work.
How often should you change your oil?
Experts say the exact number depends on several factors, including:
- Vehicle age. Older vehicles tend to need oil changes sooner than newer cars because used engine oil doesn’t last as long as newer oil. Additionally, clearances between moving parts tend to be larger than when the engine was new.
- Type of oil. Synthetic oil tends to last much longer between changes compared to synthetic or a synthetic blend.
- Driving conditions. People who live in dusty areas or regions with extreme weather conditions that require a lot of driving or heavy traffic should change their oil earlier than usual to keep moving parts lubricated.
- Cars that carry heavy loads, such as regularly towing a trailer, as this puts stress on the engine.
Typically, older cars should have their oil changed every 3,000 to 5,000 miles. More modern cars can go between 5,000 and 7,500 miles between changes, especially because modern oil contains more efficient lubricants and additives. Some cars that use synthetic oil only need to be changed every 15,000 miles.
It’s important to read your owner’s manual to determine the exact weight and range your car needs.
Source: AAA
“If they were using the dealership for maintenance and came in multiple times, they might flag the problem verbally, never receive an oil consumption test, and never offer an inspection of the inside of the engine,” Iny explained.
Reporters contacted Kia Canada on St. Marie’s behalf and received a written statement shortly after.
“Kia Canada is currently working with the dealer to investigate the diagnosis. We are unable to provide further information at this time as we review the matter with both the customer and dealer. Kia Canada will contact Ms. St. Marie directly” , the statement said.
Shortly after her story was published, she reported that Kia Canada contacted her and replaced her engine free of charge.
This story originally appeared on The-sun.com read the full story
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