Nashville, Tennessee — When she received a 911 call that a woman in Nashville was going into sudden labor, emergency operator Kaitlyn Kramer said her training began when she successfully coached the mother-to-be and bystanders through the birth of a baby boy. healthy.
Audio of the July 7 call reveals Kramer’s calm voice guiding the process, even as voices on the other end turned frantic as the mother’s water broke and the baby’s head began to crown.
Kramer is a training officer for Nashville Department of Emergency Communications.
“Whatever the call, you need to be able to stay in control,” Kramer said, adding that she herself needed to remember to stay calm.
“Let’s do this together,” Kramer told his mother’s friend over the phone. Moments later, the caller shouted with excitement that the baby had arrived, but mentioned that the cord was wrapped around her neck.
Kramer said bystanders were able to free the baby and soon Kramer could hear her first moans over the phone.
“When I think about the birth of a baby, the most important thing for me is that I want to hear him cry,” Kramer said. “And he did it alone.”
The entire call lasted about 8 minutes before the ambulance arrived and Kramer congratulated the mother and bystanders on a job well done. The family did not respond to an interview request.
“I think my favorite part of this whole situation was that there was also another younger child in the room, maybe between the ages of seven and 10,” Kramer said. “She started talking to the baby, welcoming her into the world. And it just melted my heart.”
Kramer said this is the second time she has helped during a 911 hotline delivery.
“We are very sad here. Our job is difficult,” Kramer said. “This is one of the reasons that reminds me that what I do is important…it just makes me happy to do what I do.”
This story originally appeared on ABCNews.go.com read the full story
