A FUMING Kroger shopper blasted the retailer’s self-checkout policy.
Many buyers are tired of checking out their items alone.
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Customers took to social media to voice their complaints about this issue.
“Thank you @kroger for reminding me why I hate your store,” said one angry shopper he wrote in a post on X.
“I usually go to @AldiUSA but I did yard work late and they were closed.
“Cart full of groceries and then they closed the last lane with a clerk”, they explained.
“It said to go to self-checkout. Of course not.
“He left the cart in the hallway and left.”
Shoppers are fed up with the lack of open registers at Kroger stores across the US.
Self-checkout technology has not been popular with consumers.
“I hate self-checkout. These machines don’t work,” wrote one angry customer.
“There are no employees at Kroger. Just self-checkout,” said another.
Problems with self-checkouts have caused long lines and wait times at many Kroger stores, and customers are not impressed.
“Hey @kroger this is getting beyond ridiculous,” read one comment.
And that’s not the only complaint shoppers have about the retailer.
Customers have also criticized their receipt checks, some claiming they are a waste of time.
The US Sun approached Kroger for a comment.
“Mr. Kroger: You need to check yourself,” one post read.
Latest self-checkout changes
Retailers are evolving their self-checkout strategy in an effort to speed checkout times and reduce theft.
Walmart shoppers were shocked when self-checkout lanes at several locations were made available only to Walmart+ members.
Other customers reported that self-checkout was closed at specific times and they were offered more cashiers.
While shoppers feared that shoplifting would fuel the updates, a Walmart spokesperson revealed that store managers are simply experimenting with ways to improve checkout performance.
One bizarre experiment included an RFID-powered self-checkout kiosk that would thwart fiercely contested receipt checks.
However, this test has been discontinued.
At Target, items are being limited in auto-checkout.
Last fall, the brand researched new express self-checkout lanes in 200 stores with 10 items or less for added convenience.
In March 2024, this policy was expanded to 2,000 stores in the US.
Shoppers also identified their local Walmart stores restricting customers to 15 items or less to use self-checkout machines.
“Then you have to go to an armed security guard, show your receipt and prove that you didn’t steal the things you paid inflated prices for.
“In a competitive market, I doubt that forcing customers to do more and treating them worse is enough,” the buyer said.
Kroger – as well as many other retailers – have implemented these anti-theft measures in recent times to try to reduce shoplifting.
Buyers, however, are not fans of this policy.
Walmart customers also complained about receipt checks.
“Walmart needs to stop harassing honest people,” wrote one shopper on Facebook.
“I showed her the receipt and she still wanted me to speak to customer service to check my items.”
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This story originally appeared on The-sun.com read the full story
