A CONFUSED Lowe’s shopper spoke about an unusual interaction he had with a store employee.
The customer shared an image of a bizarre note he received as he left the store.
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Amy Gordon Bradley explained what happened in a Facebook post.
“I self-checked out at Lowe’s since there were no cashiers on duty,” she he wrote.
“My only interaction with this employee was at the door as I was leaving.
“She handed me this note and asked me to leave a analysis. And not just a review, she specified how many stars.
“Why are we doing this?”
The request had been typed on a small piece of paper and said: “My name is XX, I would appreciate it if you would leave me a 10-star review.”
The message provides a link to a Lowe’s search page and asks the shopper to enter a receipt code.
“It was a pleasure helping you today and thank you for shopping at East Greenville Lowes!”
It appears this isn’t the first time Lowe’s shoppers have experienced something like this.
Another customer took advantage of the post’s comments to talk about an equally strange experience.
“When I purchased my washer and dryer from Lowe’s it was very similar, although he was extremely helpful, he made it very clear that he wanted me to leave a review and how to do so,” the user wrote.
“Super legal about it, but wondering what the reason was.
“Are they firing people, giving them raises, or trying to prove they are necessary,” the confused shopper asked.
Other customers were equally shocked by this encounter.
“Oh my God. Oh my God. Did they ask for a tip too?” one wrote.
“Of course!” another said.
The US Sun has reached out to Lowe’s for comment on this incident.
CHECKING
The retailer has been criticized in recent months for its decision to phase out manned checkouts.
The change is supposedly aimed at speeding up checkout times and reducing theft, but customers are not happy.
“Dear @loweshomeimprovement, I didn’t like the forced self-checkout,” said one customer.
Latest self-checkout changes
Retailers are evolving their self-checkout strategy in an effort to speed checkout times and reduce theft.
Walmart shoppers were shocked when self-checkout lanes at several locations were made available only to Walmart+ members.
Other customers reported that self-checkout was closed at specific times and more cashiers were offered in its place.
While shoppers feared that shoplifting would fuel the upgrades, a Walmart spokesperson revealed that store managers are simply experimenting with ways to improve checkout performance.
One bizarre experiment included an RFID-powered self-checkout kiosk that would thwart fiercely contested receipt checks.
However, this test has been discontinued.
At Target, items are being limited in auto-checkout.
Last fall, the brand researched new express self-checkout lanes in 200 stores with 10 items or less for added convenience.
In March 2024, this policy was expanded to 2,000 stores in the US.
Shoppers also identified their local Walmart stores restricting customers to 15 items or less to use self-checkout machines.
“There is ALWAYS some kind of problem with self-checkout,” complained another.
“You lost my business,” declared one frustrated customer.
Lowe’s isn’t the only retailer to switch to self-checkout kiosks.
Walmart made a similar move and shoppers are not equally impressed.
“Walmart is a complete dump… no cashier and 30 people in line for self checkout… this place is worthless…” said one shopper.
“I understand the theft issue, but you are forcing customers to self-check or wait forever and now self-check is just as bad,” wrote another.
It seems that many shoppers are missing in-person payment options at stores like these in the US.
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