KROGER mistakenly overcharged its customers due to an issue during checkout, forcing the store to apologize to customers.
The grocery chain accidentally charged sales tax on food at some stores in Cincinnati, Ohio.
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In Ohio, any food not consumed on-site, including food purchased at grocery stores, is exempt from sales tax.
However, some customers noticed that the chain charged more on their receipt, Fox affiliate XIX reported.
“We encountered an issue today where customers were mistakenly charged sales tax on certain food items during checkout,” said a Kroger spokesperson.
“We have resolved the issue and apologize for the inconvenience to our customers.
“The customer service desk or Kroger Customer Service at 1-800-576-4377 is available to assist customers who have been improperly charged for these products.”
The store did not detail exactly what the problem was and how many stores were affected.
Kroger shoppers across the country realized they were being overcharged for their products.
A buyer noticed that he was charged eight dollars more for a product that should have cost two dollars.
“Always check your receipts overcharged for veggies $8 @Kroger I have to come back tomorrow…” wrote one shopper in one publish for X.
“8 dollars is a lot to overcharge.”
“I bought something that was supposed to cost less than $2 and it was scanned for much more,” she added.
One person commented saying they had a similar experience at Walmart.
“I bought a liter of oil. $5 and change. I didn’t look at the total or wait for a receipt”, they replied.
“The next morning I checked my bank account online. And I was charged $121.00. I showed that I bought a lot of food. No. I’m back. I received the credit.
What to do if you are overwhelmed
If you’re overcharged at a retailer, there are a few ways you can get your money back.
If you notice that you have been charged more than the advertised or published price, inform an employee or manager.
Be sure to keep your receipt to show the price difference.
As a buyer, you are entitled to the lowest advertised, published or quoted price offered by the store.
If you are charged more than the advertised, posted or quoted price, inform the seller immediately. If the seller cannot help, speak to the manager.
Stores must honor the published price, even if the price has expired.
You can also dispute charges with your bank if you notice something suspicious on your statement.
According to Los Angeles County Consumer and Business Affairs
Kroger has promised to launch a full investigation into a customer who claimed she was overcharged four times for her purchases.
“This is the fourth time as a french fry delivery customer that I have been overcharged and had Instacart people add their groceries to my account,” the frustrated shopper wrote on X.
“And I was charged a delivery fee while I was a boost member. I’m disgusted that my discounts weren’t.
The store apologized for the customer’s inconvenience and asked her to send a message with her information.
“We’re really sorry to hear that,” Kroger responded.
“Thank you for bringing this to our attention. Send us a DM and provide your order number, the email address you used to place the order, and your rewards card/ALT ID number so we can help further. Also check the name on the account.
This story originally appeared on The-sun.com read the full story
