A COSTCO shopper says he will not renew his membership after a horrible in-store experience.
The member, who lives in Arkansas, praised how simple the checkout process is at Costco rival Sam’s Club.
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Matt Campbell said checking out groceries at the grocery store in Little Rock has become increasingly difficult.
“It’s crazy that Costco Little Rock has made checking out so unnecessarily difficult and annoying over the past year that I’m not renewing my membership,” he posted on Xold Twitter.
He touted the benefits of having a Sam’s Club membership.
Sam’s Club shoppers can use scan-and-go technology, which means customers can pay for items through their cell phone app.
Shoppers must show their receipts before leaving, but Sam’s Club bosses are making the process simpler.
The beloved wholesaler is testing technology that will eliminate physical receipt checks.
A pilot program has been launched in 10 stores and Sam’s Club bosses hope to have the technology in hundreds of warehouses across the country by the end of the year.
Buyers will just have to pass through a scanner where the machine does the work.
The technology will scan the items in the cart and confirm that they have been purchased.
Executives say the new system will reduce the time employees have to check pieces of paper, verifying that items were purchased and processed correctly.
The technology was revealed at a presentation during the Consumer Electronics Show in Las Vegas earlier this year.
“It’s worth it to eliminate even the few seconds it takes to scan a receipt at the checkout,” said Megan Crozier, chief merchant at Sam’s Club in the US. he said.
The idea of a receipt check has proven controversial, as some buyers feel they have been unfairly targeted when asked to present proof of purchase.
Certain shoppers shared their horror at feeling they were treated like criminals.
Membership and store cards offered by major retailers
Here’s a breakdown of the store cards offered to customers from various retailers and their benefits:
Costco:
- Gold Star Membership: $60 per year, shop at all Costco stores and online with two additional cards for your family.
- Executive Member: $120 per year, 2% annual rewards, discounts and additional benefits on Costco services, shop online and in-store and get two additional cards for home use.
Sam’s Club:
- Club membership: $50 Per Year, Bonus Offers, Same Day Delivery, Instant Savings, Sam’s Club Mastercard, Members Only Fuel Savings, Tire & Battery Center, Free Membership and Complimentary Memberships.
- More membership: $110 per year, all the benefits of Club membership plus Sam’s Cash, free shipping, free curbside pickup, advance purchases, and pharmacy and optical discounts.
Target:
- Target Circle: A free rewards program that allows users to earn 1% in Target Circle Earnings rewards when a qualifying purchase is made, access personalized deals and offers, receive a birthday gift, and earn a vote to help direct how Target helps your community .
- Target Circle Card: A credit, debit or reloadable card that offers users 5% off in-store and online, as well as exclusive offers, free two-day shipping and an additional 30-day return window. Formerly Target RedCard.
Walmart:
- Walmart+: $12.95 per month or $98 per year with 30-day free trial. It offers members free delivery, free shipping with no minimum spend, fuel savings, Paramount+ membership, car, Walmart+ travel, home returns, mobile scan and store entry, and early access to offers and product launches.
Many shoppers associate receipt checks with combating theft by retailers, but the purpose of the inspections has been explained on Costco’s website.
Costco states that inspections are performed to ensure items purchased by members are purchased correctly.
“It is our most effective method of maintaining accuracy in inventory control,” according to the retailer.
Former Costco employees revealed that receipt checks are performed to ensure customers are not charged twice for items.
US Sun has reached out to Costco for comment.
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