Chase closed my account after my debit card was ‘skimmed’ for $800 – I can’t use Apple Pay and haven’t heard from them

A FRUSTRATED customer reported JPMorgan Chase after a scammer allegedly obtained his account information.

The bank customer claimed that his debit card details were collected during a visit to the local fair with his son through a process known as “skimming”.

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Skimming can happen at any ATM, restaurant, gas station, store or commercial establishment with a card reader that has been tampered with.

Fraudsters can then obtain account information after a customer swipes or inserts their card almost instantly, according to the Federal Bureau of Investigation (FBI).

“I think someone got access to my card or something…” the Chase customer wrote in a Facebook thread.

They went on to say that the scammer allegedly “spent a lot of money from my bank account, leaving me about $800 negative the next day, so I started the fraud process [and] they closed the card.”

“I don’t have access to that money”, stressed the client.

The Chase customer continued to claim that he had extra money through Apple Pay on the same card, but that it was also blocked due to fraudulent purchases after contacting the bank.

They were allegedly told they could access Apple Pay funds only to pay their bills or in-app purchases.

The customer claimed that although the money has not yet been recovered, he also has not heard back from JPMorgan Chase in some time.

The financial institution allegedly gave them a 14-day deadline before the funds would be returned or recovered.

“Waiting for the bank to do something but it’s Chase Bank, they said they have 14 days,” the customer wrote.

US Sun has reached out to JPMorgan Chase for an official comment on the customer’s claims.

SAFE OPERATIONS

Chase provides detailed instructions on its website about the exact process customers should go through if they suspect fraud.

Customers must first contact the bank by phone through designated numbers listed for checking and savings, credit card, auto financing, home loan, Chase commercial and Chase for Business.

The bank also offers zero liability protection on checking, savings and credit cards if a customer reports fraudulent charges immediately in accordance with its website.

“If you notice that money has been withdrawn from your checking or savings accounts through our mobile or online banking account or payment transfer services and you did not authorize the transaction, please notify us immediately,” Chase wrote.

“We will reimburse you for these unauthorized transactions when you contact us immediately after the transaction first appears on your statement.”

Apparently this would mean that the frustrated customer would be eligible for a refund if they acted as promptly as they claimed.

Chase also implements several security measures to prevent fraud, including data encryption, validation checks, 24/7 suspicious activity monitoring, and more.

For more related content, check out The US Sun’s coverage of a Chase customer who claimed he had $15,000 drained from his accounts unexpectedly.

The US Sun also tells the story of a Chase customer who tried to stop a Walmart charge but lost $50,000 in two hours.