A WALMART shopper is fed up with the frequently closed self-checkout lanes and is confused about why they wouldn’t always be available.
The buyer argued that Walmart’s self-checkouts should always be available for use because they are machines.
An X user, formerly of Twitter, explained his frustration with closed self-checkouts.
“It drives me crazy when you go to a place like Walmart or anywhere with self-checkout and half the stations are closed,” Tony (@cardinalfan9633) he said in X.
“Are the self-checkout computers at lunch?”
Another Walmart shopper made a sarcastic comment about the store’s checkout process.
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“Shopping at Walmart is usually easy until you check out,” they responded to Tony’s tweet.
“It can be annoying!”
SELF-CHECKOUT ISSUES
Many shoppers are unhappy with the number of self-checkout lanes kept open throughout the day at their Walmart stores.
Walmart shopper Colleen shared a Facebook post to explain her self-checkout issues and how “there were rarely any lanes open.”
“Walmart, I have a big bone to pick with you,” Colleen said.
“You have removed the self-checkout option unless you are a Walmart member.”
Self-checkout also makes some customers feel like they are Walmart employees and work for free.
“I’m still waiting for my paycheck from working there every time I have to use the self-checkout,” said another Walmart on X customer.
Someone said, “I’m going to start charging you for my time if you can’t resolve these service issues.”
Some Walmart stores have even started limiting who can use self-checkout.
Latest self-checkout changes
Retailers are evolving their self-checkout strategy in an effort to speed checkout times and reduce theft.
Walmart shoppers were shocked when self-checkout lanes at several locations were made available only to Walmart+ members.
Other customers reported that self-checkout was closed at specific times and more cashiers were offered in its place.
While shoppers feared that shoplifting would fuel the updates, a Walmart spokesperson revealed that store managers are simply experimenting with ways to improve checkout performance.
One bizarre experiment included an RFID-powered self-checkout kiosk that would thwart fiercely contested receipt checks.
However, this test has been discontinued.
At Target, items are being limited in auto-checkout.
Last fall, the brand researched new express self-checkout lanes in 200 stores with 10 items or less for added convenience.
In March 2024, this policy was expanded to 2,000 stores in the US.
This is due to some self-checkouts being reserved for Walmart+ subscribers.
A Walmart+ subscription costs $98 annually.
“We continually look for ways to provide our customers with the best shopping experience, and that includes adjusting the checkout area in stores,” said Walmart spokesman Josh Havens. Business Insider.
However, Walmart insists that its membership plan is not intended to replace all paid self-checkouts.
“It is not intended to increase the number of W+ members,” Walmart spokesman Joe Pennington told The US Sun.
The US Sun has reached out to Walmart for comment.
This story originally appeared on The-sun.com read the full story
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