A WELLS Fargo customer was shocked to discover her bank account had been wiped clean of all but $11.
Efeti Egun discovered that thousands of dollars in fraudulent purchases had been deposited into his bank account after he tried to order dinner.
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While browsing DoorDash for dinner one night, Atlanta native Efeti Egun found herself worrying about more than her next meal.
When her card was declined, she knew something suspicious was going on.
“I just used Apple Pay, as you know, just use your Apple Wallet to pay, just click on the side and it says insufficient funds,” Egun told Black Star of Atlanta.
“And I said wait, what do you mean insufficient funds?”
Egun began contacting Wells Fargo, with whom she had worked for eight years, according to Atlanta Black Star, but no promise to get her money back was made.
She told the outlet that she had between $38,000 and $40,000 in her personal account last summer.
Five months later, his funds mysteriously disappeared.
And Wells Fargo never alerted her about the forgery committed.
TAKING ACTION
Egun made a series of moves to try to get her money back, but __.
She was initially instructed by Wells Fargo to contact Apple, where thousands of fraudulent charges were made.
But Apple sent it back to the bank, saying it was the institution’s fault for not stopping charges made via Apple Pay, Atlanta Black Star reported.
Egun also took action by filing a complaint with the Consumer Financial Protection Bureau after the money was withdrawn between August and December 2023.
She also provided a trail of the transactions that took place, which totaled US$42,835.74.
A private investigator for the bank concluded that she lost about $33,000 to fraudulent charges, but a later audit revealed that she actually lost more, with $9,500 wiped from her account, Atlanta Black Star reported.
The bank reportedly told Egun that it did not detect the fraud because she had used Apple Pay in the past.
Top tips to avoid bank scams
As scams become more sophisticated with the use of artificial intelligence, it is important that you know how to identify them:
- Be skeptical of online businesses that seem too good to be true, especially on social media.
- Scammers often use tactics to make you panic so that you make quick decisions – be cautious if you are asked to take immediate action and check who has contacted you.
- Chase Bank warns customers to “never return any unexpected funds without calling Chase first.”
- Never send money to someone you have only spoken to online or on the phone, as this is likely a romantic scam.
- Unless you know 100% who you are talking to, never give someone remote access to your device.
- Never accept help from strangers at ATMs and always be careful when making withdrawals.
- Do not send money or click on links that indicate you have won a prize.
Source: Chase.com
Despite his persistence, his funds have not been recovered, although Egun is taking the bank to court.
“They just don’t want to do anything about it. It’s like they’re telling me off,” she told Atlanta Black Star.
“They don’t want to give me my money back. Even though I know it’s a mess. They know it’s a confusing system.”
A Wells Fargo representative told Atlanta Black Star that the bank “has researched the matter and the evidence supports [its] decision”, and that he is in contact with Egun.
The US Sun has reached out to Wells Fargo for comment.
The US Sun also tells the story of a Chase customer who claimed $15,000 was unexpectedly drained from his accounts.
Another user’s bank closed both accounts due to “strange activity” that was not considered fraud.
This story originally appeared on The-sun.com read the full story
