A WALMART shopper is feeling slighted after being overcharged to check out faster.
They said signing up for a Walmart+ feature was a total mistake.
In a Reddit post on Walmart subredditone customer vented about their experience with a specific perk of the store’s premium membership.
“I just bought a year of Walmart+ because it is listed as [a] ‘to benefit.’ I was excited to use it. F*ck me, right?” he titled the post.
The user explained that Walmart’s long lines often keep them away from the store.
One thing seemed like an obvious solution to combat this.
After seeing an ad for a faster checkout experience with Walmart’s Scan & Go program, they signed up immediately.
Scan & Go is described by Walmart as a timely resource for its shoppers.
The contactless option allows customers to shop and complete purchases using their phone in store and was created with the aim of saving customers time.
But it was a mistake according to one customer.
“Even if you qualify, the Faster Checkout program is not available to use at any Walmart, like, anywhere,” the Redditor explained.
They also said that using Scan & Go makes it “actually harder” to check because there are only one or two stations designated for the program.
This meant they had to “wait in a super long line behind the Spark drivers.”
Additionally, they described the experience of being turned away by Walmart staff when asking about the Scan & Go protocol.
“The working associate had to ask for a manager because he didn’t know what Scan & Go was,” they wrote.
They claimed the manager told them they were the only person she had seen using the device in over a month.
“Can I get my money back?” asked the customer, pondering why the resource is offered if it is not being used.
Walmart + advantages
Walmart customers can enjoy Walmart+ benefits for a month in a free trial period.
A Walmart+ Subscription offers:
Free delivery to your Walmart store on groceries and other products for $0 delivery fees.
Free shipping with no minimum order, even on small orders.
Fuel savings for members, allowing customers to save 10 cents per gallon at over 14,000 locations.
Free access to the Paramount+ Essential plan is also included as part of the subscription, saving Plus members up to $59.99 per year. This provides access to over 40,000 episodes, hit movies, live sports, etc.
Auto care is also available with free flat tire repair and a free road hazard warranty.
Members also receive 5% Walmart Cash for travel.
Mobile Scan & Go is an advantage available to in-store shoppers.
And early access to special pricing, product launches, online Black Friday deals and more is available through subscription.
This was the reason I wanted Walmart+ and calling it a “benefit” is anything but,” they wrote in closing.
The US Sun has reached out to Walmart for comment.
MORE ON WALMART PLUS
US Sun also covered how Walmart Plus compares to Amazon Prime.
Additionally, rumors have surfaced about Walmart charging for use of its self-checkout kiosks.
In fact, some kiosks are being reserved for Walmart+ or Spark Drivers.
Walmart+ recently started offering its services in the morning hours to meet growing consumer demands.
The US Sun has more retail coverage of store closings, deals and shopping.
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