A FRUSTRATED Kroger customer was furious after being charged for an unknown transaction while shopping online.
The retailer responded to customer complaints after listing prices down to the last penny.
They shared a publish on Facebook, written like a formal letter.
“Dear Kroger, your pre-authorization policy for groceries ordered online needs to be reviewed and updated,” the customer began.
“When I read it, there was a pre-authorization of the quantity of supplies, from what I understand. I’ve noticed this several times.
“For example, if my grocery order is for $250 and I have $50 in digital coupons, it will always charge the $250 and when it goes live it will charge the correct amount of $200,” they explained.
However, the reason for the complaint was due to additional charges that the buyer never signed for.
“Show me the box I checked [says] you can take $199.47 towards my groceries and then an additional $227,” they wrote.
“I know I didn’t check that box. So when I call, you cut me off and send me on research.”
The customer concluded the post by saying, “Best regards, a customer who will never do this again.”
Kroger responded to the frustrated shopper, thanking him for the feedback.
“We appreciate your feedback on our purchase pre-authorization policy for online orders! Your feedback allows us to improve our company and our customers’ experiences,” he wrote.
“We will forward your comments to our leadership team to make them aware of your concerns.”
‘Maybe a glitch?’
Customers flocked to the comments, with some saying they reported the retailer some time ago and others trying to help the situation.
One user said he used the online ordering service frequently, wondering what could have happened.
Sincerely, a customer who will never do this again.
Facebook user
“I use online ordering a lot through increased membership for delivery or pickup and this has never happened. Just pre-authorization for ordered groceries. Maybe a glitch?” they asked.
However, the buyer said this was not the case.
“I always order online. That never happened,” replied the buyer.
“This is the first time this has happened to me. It makes me so mad!”
Another shopper said he “banned” the retailer some time ago.
“I went during a storm and literally as I was swiping my card, the electricity went out. He came back and I passed again, checked out and went home. They charged me twice,” the user said.
“I had almost 300 worth of groceries and I never got my 300 back. I can’t tell you how many times I called them.”
Online delivery has not been the only problem among customers.
One shopper also criticized the company’s home delivery service after receiving 14/24 of the selected items without replacement.
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