A WALGREENS shopper felt ripped off after being charged more than the listed price and the retailer said it would escalate the matter to higher-ups.
A sunscreen was listed for $8.49 at Walgreens, but the buyer noticed he was charged $9.79 on the receipt.
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Walgreens buyer JMH, the stand up (@JudgeJudysBuuty) posted about the incident on X, formerly Twitter.
“Has anyone noticed that Walgreens constantly scams people? How cool is that? JMH said in the post.
“Are you going to buy an item and then check your receipt for the price listed?
“Look at this simple purchase of sunscreen.
“This is not the first time this has happened.”
The post tagged several accounts, including Walgreens, the Federal Trade Commission, CVS and a local news outlet.
Another user X suggested that the Walgreens shopper go directly to customer service to resolve the issue.
REPEATED QUESTION
However, this is not enough for the buyer because he said that apparently this has happened very often to him.
“Just take it to customer service and get your money back,” suggested user X.
“Yes, but this is the third time something has happened at Walgreens,” JMH responded.
Walgreens also responded in the thread and wanted to help JMH find a solution.
“I apologize. I would be happy to file a formal complaint on your behalf and ensure this concern is addressed by appropriate leadership,” Walgreens told JMH.
JMH did not respond to Walgreens’ attempt to be helpful.
The retailer contacted the buyer a second time to follow up and insisted they would inform leadership about the issue.
“Hello. We noticed your post and would like to help. I would be happy to inform leadership about the price discrepancy if you would mind private messaging me with more details,” Walgreens said.
What to do if you are overwhelmed
If you’re overcharged at a retailer, there are a few ways you can get your money back.
If you notice that you have been charged more than the advertised or published price, inform an employee or manager.
Be sure to keep your receipt to show the price difference.
As a buyer, you are entitled to the lowest advertised, published or quoted price offered by the store.
If you are charged more than the advertised, posted or quoted price, inform the seller immediately. If the seller cannot help, speak to the manager.
Stores must honor the published price, even if the price has expired.
You can also dispute charges with your bank if you notice something suspicious on your statement.
According to Los Angeles County Consumer and Business Affairs
JMH is not alone, as another Walgreens shopper faced the same pricing issue.
“Supermarkets are scamming you,” said shopper Bren, Distract reported in September.
Bren said a box of hot chocolate was mislabeled at Walgreens.
She also called out employees while they were in the store and told them they were scamming customers.
The US Sun has reached out to Walgreens for comment.
This story originally appeared on The-sun.com read the full story
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