Kroger Apologizes to Shopper Now Boycotting Store Over ‘Difficult’ Checkout System and ‘Stupid Policies’

SHOPPERS are boycotting major supermarkets like Kroger, claiming the policies are making the customer experience extremely difficult.

While many have latched onto policies affecting in-store purchases, some customers are now trashing the rules regarding online sales.

two

A shopper recently turned to X, the social media platform formerly known as Twitter, to complain about Kroger’s digital coupon policy.

Similar to the paper coupons used in stores, the popular grocery store offers online coupons for shoppers to use and get discounts on various items.

“Digital coupons are like paper coupons, only easier!” Kroger claims on your website.

“They are loaded directly onto your shopping card and you automatically redeem them when you purchase eligible items.”

While the process may seem simple, the frustrated shopper said it is actually very “difficult” to redeem the coupons.

“Well @kroger I don’t know why you make it so hard to use your digital coupons,” said the shopper he wrote in the post.

“The store staff was wonderful. It’s the stupid policies you’ve put in place that have made it so difficult.

They added: “I’m not a big customer, but now I’ll never be a customer again.”

Kroger quickly responded to the shopper, apologizing for the difficulties.

“Hi! We’re sorry to hear that you’re not enjoying the digital coupon program and that it takes some work to find and get lower prices,” the company said. he responded in a post to X.

“We are sharing your feedback with our team for review. Have a good day!”

To access Kroger digital coupons, the buyer must have a valid Purchase Card or Alternative ID and create a digital account.

The coupons can be downloaded to your account directly from the Kroger website and can be used in-store and online.

Once shoppers find the discount they want, it will be loaded into their account by selecting the “Load to Cart” button located on the coupon.

Approximately 150 coupons can be loaded into an account at a time, according to the supermarket’s website.

If you are shopping in-store, these coupons can be used by scanning your shopper card or entering your alternate ID at checkout.

Kroger said these discounts will be automatically applied to purchases.

The company warned that because these coupons are not physical, the ability to use them may be affected by connectivity or network issues.

They may also be rejected by store employees.

Kroger he said that employees will not accept coupons that are expired, presented on an app or mobile device, copied, blurred, or altered.

Coupons must be picked up from the Kroger app or website to be valid for a purchase.

Shoppers are also limited to one coupon – regardless of whether it is paper or digital – for each item purchased.

Additionally, a coupon that can be redeemed multiple times can only be used three times per day.

The supermarket also warned that the store manager of any Kroger has the right to deny the use of any coupon presented.