WALMART admitted that a Keurig box a customer received from an online order was in poor condition.
The Keurig box sent from Walmart was badly dented and had several holes in it that someone tried to cover with tape.
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An X user, formerly Twitter, Kimberly C (@quimbyjo) posted a photo of the messy box and called out Walmart.
“OMG @Walmart – do better,” Kimberly said in the post.
Kimberly said the cable was also outside the box and the wires were exposed, causing danger.
“More than two inches of the cable was exposed, so if anyone had plugged that in, they would have been electrocuted,” Kimberly said.
Kimberly noted in her post how she attempted to return the damaged Keurig and was denied.
‘DISTURBING’
She recommends that Walmart have a better policy to avoid this situation entirely.
“Also, back up what you allow to be sold on your app to your plus members – they wouldn’t trade that,” Kimberly added.
Walmart responded to Kimberley’s post and insisted that the situation be investigated.
“This is extremely disturbing, Kimberly,” Walmart said.
“Let’s investigate this matter together. Please message us with your order details for further assistance.”
Kimberly responded to Walmart and posted a photo of the bad cable.
The retailer suggests it has a somewhat lenient return policy on its website.
But that doesn’t match what happened to Kimberly.
“Returns are available on almost everything Walmart sells,” Walmart’s return policy said.
Walmart Return Policy
Returns are available on almost everything Walmart sells. Your Walmart.com purchase history displays the last date eligible for a return or replacement; however, we recommend keeping track of all manufacturer packaging and your receipt for a minimum of 90 days after purchase.
Items purchased from retailers or resellers, and not directly from Walmart or Walmart.com, are not eligible for return, refund or exchange.
Items shipped from Walmart may be returned or replaced, when available, by mail within 90 days of receipt.
You can return or replace items purchased at your nearest Walmart store within 90 days of receipt. To ensure your in-store item can be returned, please review the exceptions on our corporate Return Policy page.
If an item you received from Walmart.com is damaged or defective, you can return it by mail for a refund or replacement or to any Walmart store for a refund.
Credit – Wal-Mart
“Your purchase history on Walmart.com displays the last date eligible for a return or replacement.
“However, we recommend keeping track of all manufacturer packaging and your receipt for a minimum of 90 days after purchase.”
Damaged or defective items may be returned by Walmart.
“If an item you received from Walmart.com is damaged or defective, you may return it by mail for a refund or replacement or to any Walmart store for a refund,” Walmart’s return policy read.
The US Sun has reached out to Walmart for comment.
This story originally appeared on The-sun.com read the full story
