In response to customer feedback, Disney is reimagining its fast pass program.
Starting July 24, the company will change not only the names of the programs but also the functionality of the passes, after visitors requested more control over planning their trips.
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A Press release of the company on Tuesday outlined the upcoming changes and justifications.
They suggested that the new system would “combine features from our current services and the previously offered FastPass+ service, giving guests the option to plan ahead and eliminating the hassle of planning during their vacation.”
The first change is simply in the name of the services.
Disney Genie+ service is changing to Lightning Lane Multi Pass, and individual Lightning Lane is changing to Lightning Lane Single Pass.
Disney explained that the goal of these changes to “simpler names” was to “provide more clarity for everyone.”
“We deeply value the trust families place in Disney to create lasting memories, which is why we are dedicated to making updates that improve and simplify your experience,” the statement read.
MORE PLANNING LESS STRESS
But the most dynamic part of the system change comes with what the newly named passes offer guests.
According to the company, the decision to change pass offers comes after analyzing customer feedback.
“We love to hear from guests about everything they love and how we can make their experience even better next time,” the press release says.
“At Walt Disney World, guests told us they would prefer to have the option to plan more in advance of their day at the theme park.”
By listening to customers’ need for more flexibility with pre-planning, Disney provided just that.
With both pass types, guests will have the option to book their attractions up to seven days in advance, as long as their stay is less than 14 days.
Specific to the Lightning Lane Multi Pass, guests will be able to choose up to three attractions within a theme park in advance, also allowing for time selection.
These selections allow the pass holder to skip the line for the selected attraction.
The Lightning Lane Single Pass will provide the same accommodations as a theme park attraction.
GENIUS+ CHANGES
DISNEY’s Genie+ service is now called Lightning Lane Multi Pass.
Starting July 24, theme park visitors will be able to purchase a Lightning Lane Multi Pass, complete with new features.
For typically around $15 to $27 per person, per day, guests will now have the option to book their attractions up to seven days in advance, as long as their stay is less than 14 days.
Because the company’s prices are based on the date and popularity of the park, the cost of these passes varies.
For the Lightning Lane Multi Pass, it typically costs around $15 to $27 per person per day, or between $9 to $27 for the Lightning Lane Single Pass.
With these additional pass features, Disney has not removed any free services already offered with the newly named Lightning Lane Multi Pass or Lightning Lane Single Pass.
While offerings have expanded, the method by which Disney guests purchase passes and select attractions will remain the same.
These changes will only be implemented at the Disney World parks in Orlando, Florida, and not the California theme park, Disneyland, at this time.
GUEST APPREHENSION
Some guests point out that these features are not insensitive, but rather a revelation of part of the company’s former FastPass+ program; many are not satisfied.
“So FP+, but it costs money. We’re back to the system that basically [sic] For starters, it ruined fastpass and is charging people for it. Sweet. At least this is clearer”, shared a visitor.
Many have pointed out that this feature used to be free under the old FastPass+ system.
“We don’t want that, we want our FREE FP+ back,” shared user X.
“FP+ paid. Damn,” added another.
This story originally appeared on The-sun.com read the full story
