A CONSUMER expressed being unhappy after collecting too many Kroger coupons to use because she said the store only used one.
The woman went to Facebook complain about the disappointing experience you had at the supermarket.
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“Yesterday I put 11 digital coupons on my Kroger card. I went to Kroger to use them this morning,” Beverly W. Brown (@beverly.w.brown) shared on a post.
“I looked at my bill when I received home and they only used 1 of the coupons. I was charged more than $10.”
She explained that associates said they wouldn’t accept one of her coupons because they said it was for a specific type of purchase.
“They said I had to use pickup to use it,” the buyer said.
“I told them it was misleading the customer.”
The Kroger shopper admitted the store refunded the extra money to her credit card.
“But I still told them that it was not right for them to cheat their customers,” she added.
“He told me they had no control over what the computer did.”
In Brown’s post, she didn’t seem like that was enough of an excuse for her.
“Yeah, right,” she continued.
“I’m not a happy camper with Kroger.”
The woman also shared that she went the extra mile to get more points that she never received.
“I can’t believe I earned 4 times more points for purchasing gift cards,” Brown said.
The customer asked another grocer to get more stores in his area.
What to do if you are overwhelmed
If you’re overcharged at a retailer, there are a few ways you can get your money back.
If you notice that you have been charged more than the advertised or published price, inform an employee or manager.
Be sure to keep your receipt to show the price difference.
As a buyer, you are entitled to the lowest advertised, published or quoted price offered by the store.
If you are charged more than the advertised, posted or quoted price, inform the seller immediately. If the seller cannot help, speak to the manager.
Stores must honor the published price, even if the price has expired.
You can also dispute charges with your bank if you notice something suspicious on your statement.
According to Los Angeles County Consumer and Business Affairs
“Come on, Publix,” she said in the Facebook post.
“Open your new store here.”
One user commented on her post, showing empathy for Brown when it comes to grocery shopping and couponing.
“I hate the clipping too,” the person said.
“I happened to pay attention to this today. Kroger is so expensive now that you can barely afford it. They are right up there with Publix prices, but we will soon put a Publix near here.”
This story originally appeared on The-sun.com read the full story
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